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internet dropouts


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#1 antiapple

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Posted 25 May 2016 - 11:39 PM

hi all,

 

 

so got a new modem today and it is having random internet dropouts.

 

pulled these stats of the modem and was just wondering if it all looked good?

 

13239891_265234680498276_397265634829141

 

 

 

the new modem is a tp link

TD-W8961N

 

 

just wondering if its the line , the modem  or just a setting i can change someone to try and stop the dropouts    

 

 

thanks all


incase you cant see pic

 

 

snr margin :                              down 9.9            up  12.4

 

line attenuation:                        down 38.1          up   24.6

 

data rate:                                  down 9818         up    1087

 

power                                        down 18.6         up       12.4

 

crc                                             down   3            up is blank


Edited by antiapple, 25 May 2016 - 11:34 PM.


#2 Master_Scythe

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Posted 26 May 2016 - 09:00 AM

attenuation is a little high, but an SNR setting of 10db, and 12db should easily compensate for it.

Almost no CRC errors though, which suggests its NOT running outside of your line quality.

 

Can I suggest setting it to ADSL1 mode?

 

It'll max out at 8mbps rather than the 9.8 you're getting, but it should be hella more stable.


Wherever you go in life, watch out for Scythe, the tackling IT support guy.

"I don't care what race you are, not one f*cking bit, if you want to be seen as a good people, you go in there and you f*ck up the people who (unofficially) represent you in a negative light!"


#3 Jeruselem

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Posted 26 May 2016 - 09:19 AM

Are you with Telstra ???


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#4 Rybags

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Posted 26 May 2016 - 12:42 PM

Also worth looking to see if any firmware updates are available for the modem but make sure they're for our market and double check the exact modem model.

Another thing can be the cabling to the phone wall socket.  Try keep it not too long and clear of possible electrical interference.



#5 antiapple

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Posted 27 May 2016 - 11:25 PM

attenuation is a little high, but an SNR setting of 10db, and 12db should easily compensate for it.

Almost no CRC errors though, which suggests its NOT running outside of your line quality.

 

Can I suggest setting it to ADSL1 mode?

 

It'll max out at 8mbps rather than the 9.8 you're getting, but it should be hella more stable.

 

 

cheers mate, will give it a go 


Are you with Telstra ???

nah  iinet  but they run on the telstra lines


Also worth looking to see if any firmware updates are available for the modem but make sure they're for our market and double check the exact modem model.

Another thing can be the cabling to the phone wall socket.  Try keep it not too long and clear of possible electrical interference.

 

 

using tiny little cables about a finger length long as the modem is mounted above the wall phone,   updated firmware when i first pulled it out of the box :D


Edited by antiapple, 27 May 2016 - 11:26 PM.


#6 Rybags

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Posted 27 May 2016 - 11:49 PM

Might be too close to the phone... though I only had such interference issues with dialup.  Probably worth trying another line filter on the phone + any other stuff on the line.



#7 Jeruselem

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Posted 28 May 2016 - 09:51 AM

Yeah try another line filter

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#8 antiapple

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Posted 28 May 2016 - 05:51 PM

thanks guys,  the switch to adsl1 mode  seems to have sorted it out so far today.



#9 Jeruselem

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Posted 30 May 2016 - 10:11 AM

Sounds like a crap connection to your place,


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#10 Master_Scythe

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Posted 30 May 2016 - 02:03 PM

thanks guys,  the switch to adsl1 mode  seems to have sorted it out so far today.

 

enjoy your improved ping in gaming too :)

 

 

 

What that's done, is disable Adaptive Line Speed.

Which allows your ADSL2 to get faster or slower based on line quality.

 

What was likely happening, was that the line would get 'amazing' for a second, and the connection would speed up; then it'd drop back down, and the modem was too slow, and the connection would drop.

without the overhead for that feature, you get a few ms better pings, and a totally rock solid connection.

The loss for you, is that you were getting close to 10mbps; and ADSL1 max speed is 8mbps.


Wherever you go in life, watch out for Scythe, the tackling IT support guy.

"I don't care what race you are, not one f*cking bit, if you want to be seen as a good people, you go in there and you f*ck up the people who (unofficially) represent you in a negative light!"





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