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ipad won't sync or do a software update

ipad ios10 itues sync

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#1 slayme1974

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Posted 14 October 2016 - 02:18 PM

Hi I was hoping someone can help me. I have an i pad mini (i think it is the 1st generation) and i cant upgrade to ios 10 or sync my ipad. I tried factory resetting my i pad. I also tried reinstalling itunes on my computer and updating my drivers but my i pad still won't sync and i don't know where to go from here. My i pad works fine apart from it not having the latest update and not syncing. Please help me as I can't afford a new I pad.



#2 Jeruselem

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Posted 14 October 2016 - 03:01 PM

Is the cable you are using faulty? Do you have another cable?


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#3 slayme1974

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Posted 14 October 2016 - 03:52 PM

I've tried a new cable. Makes no difference.



#4 Jeruselem

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Posted 14 October 2016 - 05:46 PM

Ok, does the iPad charge from an adaptor?
Need to rule out a blown charging port on the iPad.

Try using a different usb port on the pc or mac.

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#5 slayme1974

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Posted 14 October 2016 - 09:08 PM

it charges it just won't sync or download ios 10. I've tried a different usb port too.



#6 Rybags

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Posted 14 October 2016 - 09:26 PM

Can you do it over Wifi?

 

And isn't there a power requirement?  Like battery over a certain %charged, and maybe even plugged in to a charging point.



#7 Jeruselem

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Posted 14 October 2016 - 09:46 PM

We've had two iphones update fine over wifi at work to iOS 10, if iTunes isn't cooperating try that.

Edited by Jeruselem, 14 October 2016 - 09:47 PM.

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#8 slayme1974

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Posted 15 October 2016 - 11:35 AM

I've tried updating over wifi and i've tried over itunes. neither work. my ipad won't even sync.



#9 Jeruselem

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Posted 15 October 2016 - 11:55 AM

I assume there is no issues with your iTunes account? Check your internet is working correctly just in case.

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#10 slayme1974

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Posted 15 October 2016 - 06:03 PM

no issues with the itunes a/c. internet is working fine i wouldn't be able to use this forum would i? or can part of the internet work but not the other part?



#11 slayme1974

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Posted 15 October 2016 - 06:43 PM

it's ok everyone. I tried my old computer and for some strange reason it worked. mustn't have liked the new computer for some reason.



#12 Jeruselem

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Posted 16 October 2016 - 09:47 AM

You using a newer version of iTunes on the new pc or an older one?

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#13 slayme1974

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Posted 16 October 2016 - 04:06 PM

no the same



#14 Jeruselem

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Posted 16 October 2016 - 08:53 PM

Sounds like a weird firewall or antivirus issue on new pc with itunes

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