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I need some Office365 help


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#1 Master_Scythe

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Posted 07 September 2017 - 10:47 AM

Can anyone shed some light on this for me please?

I'm about to put my fucking head through a wall.

 

So, we have a corporate Office365 account; cool.

 

We make a new user. Great.

We pay their monthly fee, Done!

We get an email telling us their login details.

 

We install the software (Outlook being the most critical).

The software shows the correct username\account is 'logged in', and that they're a "Business" o365 account holder.

Office however, is NOT activated, and is stuck in View Only mode.

You click 'Activate' and nothing happens.

It will not activate under the user login or the Local admin login.

Reboots don't help.

 

I spent 6 hours yesterday on the phone to microsoft support, who can't solve this.

 

I've tried reinstalls.

 

Using the same process, we have about a 10% success rate, where the software just successfully activates, and there's no drama.

 

Is there a decent Crack around, for this Office 2016?

It's not pirated, we're paying for it, I can screen cap our payment window and prove the user has a paid for o365 account.

It's just clear the activation process is faulty, and it's costing us thousands in lost productivity.

 

OMFG!~

It even shows as ACTIVATED in the Office365 Admin Center!

Shows the PC name, and yep, correct.

The local machine can't do anything though. "View Only" unactivated.

 

 

Thanks!


Edited by Master_Scythe, 07 September 2017 - 10:49 AM.

Wherever you go in life, watch out for Scythe, the tackling IT support guy.

"I don't care what race you are, not one f*cking bit, if you want to be seen as a good people, you go in there and you f*ck up the people who (unofficially) represent you in a negative light!"


#2 Master_Scythe

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Posted 07 September 2017 - 11:25 AM

OK so, we threw it in the corner (quite literally) and came back an hour later and it was now 'activated'.

 

 

the FUCK.?


Wherever you go in life, watch out for Scythe, the tackling IT support guy.

"I don't care what race you are, not one f*cking bit, if you want to be seen as a good people, you go in there and you f*ck up the people who (unofficially) represent you in a negative light!"


#3 Soulessdeath

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Posted 07 September 2017 - 11:43 AM

Were you using the link in your profile to download the 365 program? 


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#4 Master_Scythe

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Posted 07 September 2017 - 12:21 PM

Were you using the link in your profile to download the 365 program? 

 

Nope, it was deployed from the official Office365 tool.


Wherever you go in life, watch out for Scythe, the tackling IT support guy.

"I don't care what race you are, not one f*cking bit, if you want to be seen as a good people, you go in there and you f*ck up the people who (unofficially) represent you in a negative light!"


#5 Nich...

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Posted 07 September 2017 - 01:55 PM

Out of curiosity, did you try to log into it with a different account that's known working?


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#6 Master_Scythe

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Posted 07 September 2017 - 02:40 PM

Out of curiosity, did you try to log into it with a different account that's known working?

 

No I didnt, but that was mainly because the login was successful.

It showed the right name.

The right permissions.

And the Online portal showed they had installed, and were running Office.

 

It was entirely Client side.


Wherever you go in life, watch out for Scythe, the tackling IT support guy.

"I don't care what race you are, not one f*cking bit, if you want to be seen as a good people, you go in there and you f*ck up the people who (unofficially) represent you in a negative light!"


#7 Nich...

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Posted 07 September 2017 - 03:15 PM

Tried on top of different SOE?


"I think it is a sad reflection on our civilization that while we can and do measure the temperature in the atmosphere of Venus we do not know what goes on inside our soufflés" -- Nicholas Kurti

#8 Master_Scythe

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Posted 07 September 2017 - 04:08 PM

Tried on top of different SOE?

 

Not with the client on the phone waiting for me to finish activating it. lol.

 

I went onto another one of her jobs, and told her to throw it aside, we'll come back to it.

Just eventually, when I told her to go grab it, we'll try one more time, it was suddenly OK.

 

That said, our SOE is just a plain Windows install, with Office365 added, Sophos Cloud Endpoint, and Adobe Acrobat.

Users permissions are identical to a "User" level logon to a PC.

 

We're not running anything tight here.


Edited by Master_Scythe, 07 September 2017 - 04:09 PM.

Wherever you go in life, watch out for Scythe, the tackling IT support guy.

"I don't care what race you are, not one f*cking bit, if you want to be seen as a good people, you go in there and you f*ck up the people who (unofficially) represent you in a negative light!"





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