I kid you not.
So I'm in a role that occasionally has to do old school desktop support.
No big deal, I'm OK at it, and usually enjoy it; it's a break from IP addresses and AD.
I found out yesterday people were sharing the account of someone who was away.
Nope! Not on! Locked that account out right away.
Told them, to let the user know, and have her call me when she's back from sick leave.
And so it begins. Some of these issues were user 1 (who is sick, and is meant to run the show at this location), and some are user2 the staff who had her account.
But I'll lump them together because... why not.
"I can't see my list any more!" (was a hyperlink on the old account, turns out)
Where is your list normally? Is it a program? a Website?
"The list is called Mozilla"
Well, that's a browser, is it in your favorites?
"No, I click a button called Mozilla and that's my list"
Turns out during their 5 years of employment, they never knew what a website was..... right.
"There are no programs on this login"
I assure you there are, it's a standard SOE (I obviously didn't use the term SOE or MOE).
"Well where is the Email button?"
It should be in the start menu, Under Microsoft Office
"I'm not an IT expert, what the hell is a start menu?"
*OK, 5 year, management level employee..... stay calm.....*
It's in the bottom left corner
"Nope, nothing there"
Took 10+ minutes to actually explain how to left click, and where to left click to open the start menu.
Windows 7, Themes Disabled, so it actually says "Start"!!!!!
a Non IT savvy Colleague actually pointed out, "How on earth have they been shutting down?"
Probably the power button.......
Can you go to a website for me? www.
"Where do I type that?"
*explains the address bar*
"I can't see it"
You know where you'd type google, or facebook.com or anything?
"No, I've never typed anything like that"
So, if you're home, how do you reach facebook?
"If I click on the news, there's a comment section to login to facebook, and that gets me in"
So you've never typed a web address, or a site name?
facebook.com, for example
*.......OK New approach.....*
THEN came the killer.....
I thought: Hmm, you know what? I'm over this... TeamViewer time!
We have corporate licenses, and a webpage with our names on it, to single click quick connect.
OK, I'll set this up for you, I'll just need to remote control. Open a Browser. Any of them, Chrome, Mozilla, or IE, whatever you normally click to surf the internet.
*queue literal 4 minute explanation of why she's going to open Mozilla, none of the reasons being technical*
So, is it open?
"Oh, I haven't clicked it yet"
OK, click it....
"It's loading. Sometimes when it's loading I just make it do it again and it works"
(no idea what she means) OK, no problem, let me know when it shows our home page.....
"OK, it's loaded"
Great, click the address bar
The bar where you'd type www. then a website
"I don't know where that is"
The long typing bar at the top of Mozilla
"I don't see one"
(this goes on for about 5 minutes)......
OK, cool, now type www.companyname.com.au
"OK...... Page not found"
Can you read out what you typed?
OK, no can you type exactly what I say, letter by letter?
*spells it out*
"It popped up with XYZ suggestion, so I just clicked that"
OK, no. Can you type.....
Actually, Open Chrome, the site we're trying to get to is the home page.
"OK, I see it"
GREAT! see where it says ~~~~~.com.au?
Click, so you can type at the end of that, you want to add to whats already there...
"Yep, i have a blinking cursor"
Great! just add the term "itsupport" no spaces, one word, and push enter.
"It says page not found".
*tests to be 110% sure it's up*
OK, reboot the PC, and use it as is. When you get a chance to come into head office, I'll set it up for you.
These threads probably aren't as funny\frustrating to others, but sometimes I just need a vent, and I'm sure someone enjoys my pain :P
Edited by Master_Scythe, 13 September 2017 - 10:48 AM.