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a little "conversation" with a so- called watch service centre required...


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#1 chrisg

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Posted 11 March 2018 - 11:28 AM

;( I have a Rolex GMT Master, have had for decades - great watch and well looked after.

 

About a year ago on the recommendation of a local jeweler I took it to a "service centre" who claim to be "Swiss trained," worst thing I ever did for it.

 

For near on a year it has repeatedly stopped, never did that before, then the spindle fell out, they charged another$300 odd dollars to replace it so the service was now up to $1,300 but it still stopped when it felt like it.

 

Then last night the spindle fell out...

 

So now it has stopped, can't be adjusted and is sitting very sad on my desk.

 

I'm not even going to bother to ring them, going straight there tomorrow morning and will wait to have it properly fixed, partly because I plan to be leaving in a couple of months maximum and partly because I'm livid...

 

This is not a cheap watch, has been valued at upwards of $10k, they've made it less reliable than a $20 Timex...

 

Words need to be had...

 

Cheers


Edited by chrisg, 11 March 2018 - 11:30 AM.

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#2 Jeruselem

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Posted 11 March 2018 - 11:54 AM

Sounds like the servicing guy was a trainee ...


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#3 Rybags

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Posted 11 March 2018 - 12:00 PM

Likely they'll either just make it worse or hold onto it for so long that the Earth's rotation has slowed down sufficiently that it's no longer accurate.



#4 chrisg

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Posted 11 March 2018 - 12:15 PM

Likely they'll either just make it worse or hold onto it for so long that the Earth's rotation has slowed down sufficiently that it's no longer accurate.

;)

 

 I'm not moving from there until it is fixed and they can feed me if required ;)

 

i guess you don't know me Ry, I have the kind of stare when I'm annoyed that has people scared shitless and willing to do anything to get me to stop looking at them :)

 

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#5 Damo

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Posted 11 March 2018 - 02:51 PM

I had the exact same watch, and only two hours after purchasing it, two of the dials (which were actually just stickers) peeled off in the hot Penang summer sun.


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#6 JediKnight

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Posted 11 March 2018 - 05:38 PM

LCD Wristwatch. $10-20. Does the same thing as any hugely expensive watch. It tells you the time and usually the date. 

Cost of service - $1,300

You could buy 65-130 LCD watches for the same price. 


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#7 Rybags

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Posted 11 March 2018 - 05:59 PM

I've said it before - we need the return of the pocket watch.  As in, make it the same form factor and include a smartphone in the overall package.



#8 eveln

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Posted 11 March 2018 - 08:08 PM

I had the exact same watch, and only two hours after purchasing it, two of the dials (which were actually just stickers) peeled off in the hot Penang summer sun.

LOL it must cost ... five dollars ! tooooo much money you spent

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Edited by eveln, 11 March 2018 - 08:08 PM.

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#9 chrisg

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Posted 12 March 2018 - 06:22 AM

 

I had the exact same watch, and only two hours after purchasing it, two of the dials (which were actually just stickers) peeled off in the hot Penang summer sun.

LOL it must cost ... five dollars ! tooooo much money you spent

--------------------------------------------------------------------------------------------------------------------------------------------

 

Rolex have their own service agents. If you don't use them then don't complain.

 

Heh, these fools are certified Rolex and many other Swiss brand watch agents Ev - they are fucking useless yet came recommended.

 

I'll not only be complaining I'll be sitting there until it is fixed or my lawyer is chomping at the bit to hit them with a summons - for a new watch - that should get their attention...

 

After over 25 years of owning this watch I have good contacts at Rolex themselves,they are not amused, considering cancelling their contract.

 

The major things for me are two-fold, I have to fly a biz-jet into Asia on Wednesday I NEED a dual time-zone watch to do that comfortably, a lot of zones to cross and ATC up there is not very swift so I need to know what time it is where I'm going and Asian time zones can get odd.

 

I doubt you fly. I do. most weeks - that is a $35 mil jet I'll be flying, I need reliable time to be in the right place at the right time up there and like most pilots I do not rely on the on-board systems, I rely on what I take on board -usually my watch and my charts. The latter packed, flight plans filed, but it gets busy up there, you need to know where you are and when, all the time. It doesn't bother me, a lot of hours on the type, but a reliable time fix is important, i do not use a watch to just tell me the time and date, I need to know what the time is where I'm going as well, which is why I, and many other pilots, spend good money on good watches.

 

Regardless they were paid good money and they have not delivered, plus I'm moving interstate myself in the next few weeks, so I'm not leaving it here, it needs to be fixed - now!!!

 

The idiots will need to get their fingers out...

 

If I ever delivered service like this I'd not be in business, like I said, words are about to be exchanged, hopefully convivial and cooperative otherwise we go legal.

 

Cheers


Edited by chrisg, 12 March 2018 - 07:06 AM.

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#10 Damo

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Posted 12 March 2018 - 07:20 AM

The major things for me are two-fold, I have to fly a biz-jet into Asia on Wednesday I NEED a dual time-zone watch to do that comfortably, a lot of zones to cross and ATC up there is not very swift so I need to know what time it is where I'm going and Asian time zones can get odd.

 

I doubt you fly. I do. most weeks - that is a $35 mil jet I'll be flying, I need reliable time to be in the right place at the right time up there and like most pilots I do not rely on the on-board systems, I rely on what I take on board -usually my watch and my charts. The latter packed, flight plans filed, but it gets busy up there, you need to know where you are and when, all the time. It doesn't bother me, a lot of hours on the type, but a reliable time fix is important, i do not use a watch to just tell me the time and date, I need to know what the time is where I'm going as well, which is why I, and many other pilots, spend good money on good watches.

 

I thought you were grounded indefinitely (like, a week ago) because of how bad your health has been - plus your wife in a refuge etc? Did you make a miraculous comeback? Do you want to share your source of stem cells?

 

---------------------------------------

 

To top it all Off I have some rare, supposedly temporary medical condition that messes with my balance big time so I can barely walk and they do not want me to drive so I'm housebound. The last time I did some idiot bumped the back of my car - Perth drivers... Not going to help the resale value of a car I need to sell, but it's not serious, I'll get rid of it and move on.

Of course as a result I'm stone broke and no way to get work in my industry but friends and family are helping there.


Edited by Damo, 12 March 2018 - 07:22 AM.

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#11 chrisg

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Posted 12 March 2018 - 07:55 AM

 

The major things for me are two-fold, I have to fly a biz-jet into Asia on Wednesday I NEED a dual time-zone watch to do that comfortably, a lot of zones to cross and ATC up there is not very swift so I need to know what time it is where I'm going and Asian time zones can get odd.

 

I doubt you fly. I do. most weeks - that is a $35 mil jet I'll be flying, I need reliable time to be in the right place at the right time up there and like most pilots I do not rely on the on-board systems, I rely on what I take on board -usually my watch and my charts. The latter packed, flight plans filed, but it gets busy up there, you need to know where you are and when, all the time. It doesn't bother me, a lot of hours on the type, but a reliable time fix is important, i do not use a watch to just tell me the time and date, I need to know what the time is where I'm going as well, which is why I, and many other pilots, spend good money on good watches.

 

I thought you were grounded indefinitely (like, a week ago) because of how bad your health has been - plus your wife in a refuge etc? Did you make a miraculous comeback? Do you want to share your source of stem cells?

 

 

The major things for me are two-fold, I have to fly a biz-jet into Asia on Wednesday I NEED a dual time-zone watch to do that comfortably, a lot of zones to cross and ATC up there is not very swift so I need to know what time it is where I'm going and Asian time zones can get odd.

 

I doubt you fly. I do. most weeks - that is a $35 mil jet I'll be flying, I need reliable time to be in the right place at the right time up there and like most pilots I do not rely on the on-board systems, I rely on what I take on board -usually my watch and my charts. The latter packed, flight plans filed, but it gets busy up there, you need to know where you are and when, all the time. It doesn't bother me, a lot of hours on the type, but a reliable time fix is important, i do not use a watch to just tell me the time and date, I need to know what the time is where I'm going as well, which is why I, and many other pilots, spend good money on good watches.

 

I thought you were grounded indefinitely (like, a week ago) because of how bad your health has been - plus your wife in a refuge etc? Did you make a miraculous comeback? Do you want to share your source of stem cells?

 

---------------------------------------

 

To top it all Off I have some rare, supposedly temporary medical condition that messes with my balance big time so I can barely walk and they do not want me to drive so I'm housebound. The last time I did some idiot bumped the back of my car - Perth drivers... Not going to help the resale value of a car I need to sell, but it's not serious, I'll get rid of it and move on.

Of course as a result I'm stone broke and no way to get work in my industry but friends and family are helping there.

 

:)

 

 Nah, passed a flight med on Friday or I would not have been able to take the job, old client, he was rather relieved I was ok to fly his baby :)

 

i can't say I'm as sprightly as I was, because I'm not, but I'm ok, and flying is a sitting down occupation anyway. all ok in that regard.

 

My wife is a different story - in a lot of pain and it is distorting her world- view. She has a scan due Wednesday and hopefully an immediate cortisone injection which is what should have been done in the first place. Then we see, at the moment I have no idea, just get on with my life. we may sort it out, we may not, impossible to tell until her pain is relieved. I ache for her, but there is nothing I can do but wait...

 

If I don't fly I'm only half alive, only pilots probably understand that, but I was very relieved to get the ok.

 

The jury is out on that - a couple of days in the sky will take my mind off it, then we see...

 

Cheers

 

 

 

 

 

 

 

---------------------------------------

 

To top it all Off I have some rare, supposedly temporary medical condition that messes with my balance big time so I can barely walk and they do not want me to drive so I'm housebound. The last time I did some idiot bumped the back of my car - Perth drivers... Not going to help the resale value of a car I need to sell, but it's not serious, I'll get rid of it and move on.

Of course as a result I'm stone broke and no way to get work in my industry but friends and family are helping there.

 


"Specialisation is for Insects" RAH

#12 chrisg

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Posted 13 March 2018 - 09:41 AM

I had the exact same watch, and only two hours after purchasing it, two of the dials (which were actually just stickers) peeled off in the hot Penang summer sun.

:)

 

You buy that in Bali mate? ;)

 

There are no "stickers" on a real one - i did replace a faded bezel a few years ago, but the places I go  to I was not complaining :)

 

Mine SEEMS to be all fixed, at no charge - they tried to tell me the last time they serviced it was 2004 -I think their record system needs, some work - in 2004 I was half in NYC and half south of the river, 2014 I might believe, but I was there only weeks ago to get the spindle replaced.

 

Never going there again, next time it goes to Melbourne, like it always had before.

 

Now to see if it runs reliably, something about a loose screw, don't really believe it but analogue watches are complex devices - could have been.

 

A lot of money for very poor service - we shall see, so far so good :)

 

Cheers


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#13 Master_Scythe

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Posted 13 March 2018 - 11:39 AM

 

 they tried to tell me the last time they serviced it was 2004

 

I'm glad it worked out, but Surely you have a receipt for the, what was it, $1300 you spent with them? Or at least part of it? Credit card statement? anything?

 

 

i do not use a watch to just tell me the time and date, I need to know what the time is where I'm going as well, which is why I, and many other pilots, spend good money on good watches.

 

You have me curious, why on earth would you rely on analogue for this sort of thing?!

A digital watch has a precicely timed crystal that literally CAN'T go wrong.

G-shock have been making milspec watches (actually worn by military) for a long time now.

 

If you're about to fly, and your watch is that critical, and it's been having issues, surely you're not going to trust it "just because they say so", right?

You can just wear two digital watches.

 

Or all 3 if you so see fit.


Edited by Master_Scythe, 13 March 2018 - 11:47 AM.

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#14 chrisg

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Posted 13 March 2018 - 11:49 AM

:)

 

 It's in my bank statement - I was last there in January...

 

Idiots, but so many are these days...

 

Cheers


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#15 chrisg

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Posted 13 March 2018 - 01:13 PM

:)

 

I'm just plain old fashioned when it comes to watches, and actually most pilots are. Rolex or Breitling are the norm, sometimes, but not often, Omega.

 

G-shock is worn in the field, mostly by American Troops, they have some sweet deal with the Pentagon.

 

Very, very few pilots of my generation really trust digital watches much.

 

It's what you get used to I suppose, I just set my Rolex bevel for time offset to destination and at a glance know my local ETA.

 

When you are dealing with less than competent ATCs, which I often do, talking in their terms about local time avoids confusion.

 

A Rolex drifts by less than a second per annum, that's part of why they cost so much :)

 

It's all good now anyway :)

 

Just once I was going to Malaysia and my wife had heard some horror stories about expensive watches,being ripped off up there so she went and bought me some Digital thing which I dutifully wore and left the Rolex at home - not that I worry much about street thugs anyway, a Colt .45 ACP tends to tell them to piss off, but she did not need to know that.

 

I had to transit back via Singapore and the damned thing started losing time. If I had not have seen the real time on a shop clock I'd have missed my flight...

 

Never again, binned it and have been to Malaysia many times since wearing the Rolex, never been accosted, friendly city really, even late at night.

 

I come from an analogue world yet work in a digital one. I don't really trust computers much, spend too much time fixing them and a digital watch is really just a simplified computer, but I'd not have a clue how to fix one.

 

I like my Rolex, other than the past couple of weeks it has never let me down, idiots incorporated caused that and given my profession (s)  it was written off to tax long ago anyway :)

 

In picking up my now fixed watch I was looking over their display, so asked the  salesgirl how their sales went, analogue versus digital. A rather elitist store for sure but she said they hardy ever sell a digital so they keep their stocks low.

 

And no, not wearing two watches, I don't think you understand flying in high density air, that would be plain confusing :)

 

All fine now anyway, so I'll just keep on doing it my way, with a rather complex flight coming up so not about to change my habits :)

 

Cheers


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#16 Cybes

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Posted 13 March 2018 - 01:18 PM

I'm just plain old fashioned when it comes to watches, and actually most pilots are. Rolex or Breitling are the norm, sometimes, but not often, Omega.


You .mil flyboys have too much money. ;p All the light- to mid- commercial pilots I ever met get by just fine on Timex, Seiko and the like. Still mechanical, analog watches - just $200-$500 mark, not the Rolls Royce you're wearing.

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#17 chrisg

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Posted 13 March 2018 - 01:36 PM

Mine cost me about $300, but it was a LONG time ago so not a bad investment when they fetch up to $10k these days :)

 

Civilian flying is very different Cybes - I doubt they even look at their watches much in the air -I do but I come of that Mil background,civvie pilots just play computer games on MFDs and rely on the time on there.

 

Not the Mil way, look down and you just lost your sight picture, a wrist watch you can, if not G loaded,  just lift up and glance at.

 

It's probably different now,remember my full-time mil days were long ago. But I've had a couple of mil jet flights recently and I really can't see why you need all that "information."

 

In combat all I care about is where the bad guys are and how my fuel is going - usually awful :)

 

Cheers


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#18 Master_Scythe

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Posted 13 March 2018 - 03:48 PM


Very, very few pilots of my generation really trust digital watches much.

 

It's what you get used to I suppose, I just set my Rolex bevel for time offset to destination and at a glance know my local ETA.

 

When you are dealing with less than competent ATCs, which I often do, talking in their terms about local time avoids confusion.

 

A Rolex drifts by less than a second per annum, that's part of why they cost so much :)

 

I mean, that's a little terrifying. Honestly.

 

Even as a youngin compared to you, I'm set in my ways for a lot of things, so I can understand liking "Things that just work"

 

However, its almost like the Fuel Injection vs Carbie argument.

Sometimes a technology comes along, that is just simple enough, that fault and failure is (nearly) unheard of.

Sure a carbie is just a controlled fuel leak, but if something goes wrong, diagnosis can be hell, and fuel pumps need to be 'suited' and all sorts of prerequisites.

But in fuel injection, so long as the pump provides the flow, the injectors handle the rest. and if one is slightly off, the AFR sensor adjusts that.

The Tech 'just works' (then we went too far, and pollution became the focus, and we made it complicated and it sucked again, but that's another story :P)

 

I can't help but feel the same thing goes for watches.

Sure, an analogue watch has a spring that unwinds and spins some gears, so unless the gears strip it should be fine.

But as you've just learnt, when things DO go wrong, it's catastrophic.

Digital watches are crystal timed, have no moving parts, have been around so long that the technology (almost) can't possibly go wrong.

Why would you not upgrade to something with so many pros, and no cons?

 

I would have hoped pilots would be on the cutting edge of (proven reliable) technology, not clinging to their ancient charts.

It's like looking for semaphore when there's a radio screaming at you "TURN BACK!";

Blast this new technology, shut up, where's my flags?


Edited by Master_Scythe, 13 March 2018 - 03:49 PM.

Wherever you go in life, watch out for Scythe, the tackling IT support guy.

"I don't care what race you are, not one f*cking bit, if you want to be seen as a good people, you go in there and you f*ck up the people who (unofficially) represent you in a negative light!"


#19 chrisg

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Posted 13 March 2018 - 06:38 PM

:)

 

 I suppose we are set in our ways, but between my small group we have nearly a half million flying hours, something over 12,599 of those are mine and never lost a passenger.  - sure, I've lost two aircraft, one to a bird and one to a missile, neither one could I do much about, but, in the latter case the only person injured was me, no-one else.

 

I'll stick to the tech I know, and after those many hours I think I'm doing ok :)

 

I don't really take much notice of digital watches, look like yum cha to me :)

 

Know anyone has had one 25 years and still fine, like my friend ticking happily again on my wrist ?

 

You do not understand flying or pilots MS, we do it because we love it, and we chose our own tools to look after ourselves, then if we do that right we can look after the SLF :)

 

Cheers


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#20 eveln

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Posted 13 March 2018 - 06:58 PM

Will your wife be flying with you, or is she staying put in the refuge ? ... glad your watch is fixed. Shame to have a dead classic


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