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#1 eveln

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Posted 13 March 2018 - 08:13 PM

I don't shop on-line or bank or pay bills etc. I know I'm becoming more of a minority every day, but that's okay so far.

Places I need to make payments at are still willing to accept my presence and to pay via a debit card. I plan to continue this practice till I can't .

... and then I'll likely have a bit of a useless ( but still satisfying ) rant at them being in the business of making / taking money, but not taking mine over the counter :D

 

I was in a department store to day looking for something I'd purchased from the same place in the past. It wasn't there, actually hasn't been for a while, but well I live in hope

I'm not the only one looking; it's not a major horror event if I can't get it.

At the counter there happen to be two staff, one a twenty-ish, and the other late thirties early fourties. Feeling a little more communicative than usual I voice my

observations about the lack of the item. Friendly like *grins*, cos I want to hear their thoughts on my future chances - I note the ages to show both are, imo, at quite different

stages in their lives but both have in common, financial commitments ...

The older one says I should look on-line and the youngie pops in to agree. My face must have scowled or something cos they both shut up. Honestly didn't mean to scowl

quite so blatantly, but really I found their suggestion puzzling, and a little cavalier.

I mean they both depended on the profitability of the particular store to get a wage. Why pipe up sooo smartly with the concept of me staying at home and ordering the goods

on-line ? - they have no knowledge of my personal preference, I hope ;)

Any way after the scowl, I just said that I was in their shop to ...shop. Many months ago, the sales person I approached with another quest ( same business ) did the leg work

for me the customer, and I showed up as requested and made my purchase.

Why would you tell a customer to go look on-line for the goods when that customer has come to the shop ?

 

I'll go back there again, I will just not strike up any convo with those two again ...

 

edit: removal of a rampant " ' "


Edited by eveln, 13 March 2018 - 08:56 PM.

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#2 Rybags

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Posted 13 March 2018 - 08:41 PM

Basic rules of chain stores - if they pester you and try to sell you the kitchen sink, they're probably on commission.

If they're lazy cunts like the pair you encountered, they're not.  And they've been given too much job security and need a good kick in the arse at minimum.

 

I browse online plenty but don't buy online all that much beyond eBay and Gumtree (in which in all cases I've driven to do the sale).

Even some bills I don't pay online any more thanks to wankers like ActewAGL and Telstra who throw xfer fees on top of credit payments, so I just pay cash or do EFT from savings at the post office.


Edited by Rybags, 13 March 2018 - 08:42 PM.


#3 eveln

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Posted 13 March 2018 - 08:58 PM

pretty much the same here. though I'm not even prone to much of the browsing stuff.

When I die, my possession will be very easily tidied up ... shouldn't take more than a few hours if that ;)


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#4 Jeruselem

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Posted 13 March 2018 - 09:18 PM

I live in Darwin. Not much choice here other than online for some things.

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#5 stadl

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Posted 13 March 2018 - 10:43 PM

I like both methods of shopping.

Some times the online process is just more convenient, with store opening hours, and provides reliable access to product ranges that are sometimes not even stocked in Australia. 

But You can't buy everything on line, then a few years later complain when there is no B&M store to get advice or hands on time before buying, so I am happy to support small businesses.

 

This has led me to frequent smaller businesses more for both B&M in person, and online/by phone through small B&M stores who will happily pull a product from the shelf and courier it. It's usually due to better service and advice compared to larger chains.

 

I do have a few rules I follow, and an acceptance of different cost structures and services offered:

1. Never examine in a store then shop on line, unless the product/variant is not available in store - it's ok to price compare between local B&M stores, but not B&M vs online.

2. If I browse online first, know exactly what I want before entering a shop. It's fair to check prices between online and B&M stores - and I'm willing to pay a moderate premium - if they have it in stock.

3. If a B&M doesn't normally stock an item - it's order in through a regular supplier, and I'm paying deposit/in advance... I don't accept that I should pay full B&M RRP if online prices are much lower - in that case, the B&M store is not wearing any risk, stock holding or cash-flow issues. See moderate premium for B&M @ #2.


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#6 scruffy1

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Posted 13 March 2018 - 11:13 PM

i shop for groceries at aldi, and other consumables at the local deli

 

but almost anything else possible i will happily buy (or pay for) on line

 

utilities can be arranged as direct debit and tihere's no impost like credit cards get - agl sells electricity at 20% discount if you arrange eft and hassle; likewise i prefer electronic bills as i have a pdf for records rather tah wasting paper and mailing costs (environmental cost of making paper that i scan and then dispose of, plus transporting a letter in a paper envelope across the state, or further)

 

i buy a shit tonne of hobby stuff from china (banggood / aliexpress / tmart / ebay... and more) plus electronics that take my fancy - most of which i might find here if i exerted myself, but they would be the same products, plus mark up, plus gst, not local equivalents, which no-one makes at all here... no way i want to encourage the government getting 10% fpr demanding it

 

 

computer stuff is almost exclusively "pre-loved" from ocau, or here in the day, because i'm nerdy enough to make non-bleeding edge stuff run way faster than spec, undervolted... again, it's my nod to the environment - least i can do seeing the chinese keep sending me stuff across the world, in plastic wrap

 

 

i use paypal, but using american $ converted at the day rate my mastercard (28degrees), which is invariably >4% better than the shitty exchange rates at paypal, but paypal still has to provide purchase protection and return post costs for iffy goods because it's done through paypal

 

 

i have no great enthusiasm for shopping at "high street" stores, because i don't really buy anything that they sell

 

 

but i'm just a bit strange, and frugal, and i love browsing weird sub-specialty stuff on line, which i use to make my own toys


ummmmmmmmmmm............


#7 Outcast_Aussie

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Posted 13 March 2018 - 11:18 PM

Here in the UK the High Street is dying. Due to ridiculous Parking restrictions and their own rates.

 

EVERYTHING is Online now. Even the High Street shops "reserve online" so you just nip in to pick up the item. Even the DIY store reserve online. (They pick it and have it waiting for you.)

 

Forgive my ignorance coz I aint been "Down Under" for  3 decades but do you have any Argos style outlets ?



#8 Rybags

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Posted 13 March 2018 - 11:28 PM

Click and collect is becoming a thing, but I think I've used it once and that was due to it being an online only deal and was a 2 TB HDD for about 2/3rds what you'd normally pay.

 

Argos - not sure we have exactly that sort of thing but the likes of Costco and I think Walmart might be coming over - the general idea being one huge warehouse type setup for a region that sells normal groceries in bulk buy package sizes (Costco) and with Walmart the idea being that it sells everything from groceries to lawnmowers and tools.



#9 TheManFromPOST

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Posted 14 March 2018 - 01:55 AM

I prefer going into shops, but what i want (pinball parts) there is no local shop. while I would rather shop at Australian parts places, the overseas guys have a much bigger range

 

pay all my bills online

even for work, just got a debit card linked back to the business account, so no paying cash



#10 eveln

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Posted 14 March 2018 - 06:59 AM

"... wasting paper and mailing costs (environmental cost of making paper that i scan and then dispose of, plus transporting a letter in a paper envelope across the state, or further)..."

 

Thing about this is, imo, that when a situation gets legal ie; goes to court, hard copy wins the day, doesn't it ? For instance, our previous phone company sent me an email, thanking me

for my phone call. << the person representing the company felt the ' thanks ' was all that was needed to confirm the date I rang and told them we no longer required their service.

Last bill was paid before due date and day before I made the call. Next bill will have some charge on it I know and understand, but until I receive their hard copy I won't know what we're

being charged for end of account ... you see. Being thanked on-line for a phone call is not, imo, a legal response is it ? Not even a mention of why I rang, just thanking me ;)

 

edit: I too was under the impression when computers became a thing, our trees would be saved ... don't at all think that's the case tho


Edited by eveln, 14 March 2018 - 07:00 AM.

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#11 chrisg

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Posted 14 March 2018 - 07:42 AM

;)

 

I suppose I'm 50/50 but beyond food and books I don't buy much anyway for myself, I'm putting stacks into storage because I think I need a break whilst my marriage either sorts out or does not, she's so mercurial that I've given up trying to guess - atm she doesn't even want to see me, could be cowardice, a good friend thinks it is, i'm more inclined to think simple confusion, she's painted herself into a corner and lost the brush.

 

Ah well, lots of life still to be lived by me, not so sure with her, and that is distressing...

 

Cheers


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#12 scruffy1

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Posted 14 March 2018 - 08:05 AM

"... wasting paper and mailing costs (environmental cost of making paper that i scan and then dispose of, plus transporting a letter in a paper envelope across the state, or further)..."

 

Thing about this is, imo, that when a situation gets legal ie; goes to court, hard copy wins the day, doesn't it ? For instance, our previous phone company sent me an email, thanking me

for my phone call. << the person representing the company felt the ' thanks ' was all that was needed to confirm the date I rang and told them we no longer required their service.

Last bill was paid before due date and day before I made the call. Next bill will have some charge on it I know and understand, but until I receive their hard copy I won't know what we're

being charged for end of account ... you see. Being thanked on-line for a phone call is not, imo, a legal response is it ? Not even a mention of why I rang, just thanking me ;)

 

edit: I too was under the impression when computers became a thing, our trees would be saved ... don't at all think that's the case tho

 

 

ato (probably the biggest "test" of legality) apparently accept scanned copies (or electronic copies) as kosher

 

i think they even have an ap to let you photograph documents for your records - like invoices

 

 

the banks seem obliges to still send you paper for one account - all my other ones are online, but anz requires by law to send the primary record snail mail, or at least that's my understanding, as they won't let me switch it off

 

 

other benfits are my ocd record keeping; everything related to tax is in a yearly spreadsheet with hotlinks to the invoices of expenses - one click and the details are straight up

 

backed up to the nas, and only in the last few days, both auto-synced to the nas, and thereafter to the cloud - 15 gig on gmail is enough for the rest of my life with the size of files i'm using


ummmmmmmmmmm............


#13 Master_Scythe

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Posted 14 March 2018 - 10:40 AM

I like online for the added security. I usually go pick up in store.

 

Online, I have a Paypal account that sends money from a hidden card number.

Easy Peasy.

 

In store, I have to trust the EFT machines, trust the person who wants to 'take my card for a second', trust they didn't repeat the purchase minutes later (yep, anyone with a EFT terminal can do this!), worry about RFID wallets and junk thanks to the 'new paywave' bullshit.

There's just a lot more hassle with shopping in store.

Not to mention, while I really don't mind talking to the clerk, there seems to be a trend of "Have you seen this special?" that managment forces on them.

Servos are the worst,

"Morning how are you? JUST the fuel thanks, nothing else"

"Ok, would you like 3 chocolates for $1?"

"Sorry, I wasn't clear, JUST the fuel thanks, nothing else"

"oh..."

I know it's not their fault, but I go in every day, literally.

 

 

Picking up in store, A+

 

BUYING in store? Makes me nervous. Show me your till. Show me how you handle my personal info.

Otherwise, I can trust PayPal to handle it in a way I trust.


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"I don't care what race you are, not one f*cking bit, if you want to be seen as a good people, you go in there and you f*ck up the people who (unofficially) represent you in a negative light!"


#14 @~thehung

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Posted 14 March 2018 - 03:33 PM

I do have a few rules I follow, and an acceptance of different cost structures and services offered:

1. Never examine in a store then shop on line, unless the product/variant is not available in store - it's ok to price compare between local B&M stores, but not B&M vs online.

2. If I browse online first, know exactly what I want before entering a shop. It's fair to check prices between online and B&M stores - and I'm willing to pay a moderate premium - if they have it in stock.

3. If a B&M doesn't normally stock an item - it's order in through a regular supplier, and I'm paying deposit/in advance... I don't accept that I should pay full B&M RRP if online prices are much lower - in that case, the B&M store is not wearing any risk, stock holding or cash-flow issues. See moderate premium for B&M @ #2.

 

here's mine:

 

1. frequently examine in store then shop online, especially if the owner is Gerry Harvey

2. if i am already aware of a far better deal online, squeeze the B&M to as low as they will go before weighing up whether their middling discount is offset by such things as the convenience of walking out with the product then and there

3. occasionally pay more to support an individual 'little guy' business because their existence has some value to me or the community i think is worth rewarding, but i have no blanket loyalty to B&M because i am not a charity for failing business models or the makers of inferior deals.


no pung intended

#15 Master_Scythe

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Posted 14 March 2018 - 04:19 PM

 

I do have a few rules I follow, and an acceptance of different cost structures and services offered:

1. Never examine in a store then shop on line, unless the product/variant is not available in store - it's ok to price compare between local B&M stores, but not B&M vs online.

2. If I browse online first, know exactly what I want before entering a shop. It's fair to check prices between online and B&M stores - and I'm willing to pay a moderate premium - if they have it in stock.

3. If a B&M doesn't normally stock an item - it's order in through a regular supplier, and I'm paying deposit/in advance... I don't accept that I should pay full B&M RRP if online prices are much lower - in that case, the B&M store is not wearing any risk, stock holding or cash-flow issues. See moderate premium for B&M @ #2.

 

here's mine:

 

1. frequently examine in store then shop online, especially if the owner is Gerry Harvey

2. if i am already aware of a far better deal online, squeeze the B&M to as low as they will go before weighing up whether their middling discount is offset by such things as the convenience of walking out with the product then and there

3. occasionally pay more to support an individual 'little guy' business because their existence has some value to me or the community i think is worth rewarding, but i have no blanket loyalty to B&M because i am not a charity for failing business models or the makers of inferior deals.

 

 

Number 3 is the big one.

It's a shame that brick and mortar stores have to feel it before they notice, but it's the local wholesalers who are ruining it for everyone.

 

I know we have a LOT of import tax and such, but the reality is that some of it is so extreme there's just no way it's 'fee' related.

The industry where I saw it most was when I sold premium (300k plus) stereo systems.

 

There were brands that INDIVIDUALS could import, including shipping, for literally up to $100'000 less, than buying locally.

Even the $30k speakers could be as much as $9k different.

 

People love to point out Import Taxes and such, but I always remind them, that most of the time this is largely offset by the fact that (I'd hope!) an individual is paying more to ship, per unit, than the wholesaler does per crate.

Warranty can be a big one, but often 'those' types of products have such extreme (in a good way) warranty terms, that it wouldn't matter if I was in darkest Peru, they'd fly a technician out from Denmark to replace the driver; so I'd wager it's not that.

 

But the biggest, and I mean biggest finger pointing at the wholesaler, is just HOW MANY points they can knock off when you need them.

"Please mate, we have a $400'000 sale here, and he just needs a few points to get over the line, we need to show we're trying"

"OK, we'll knock 15 points off your buy price"

And if anyone has worked in sales; they never knock enough points off to be losing\equaling money, they always profit a little. They probably have 20~25 points in it.

 

I do a LOT of work for free.

I often offer to fix a network or remove some malware at a business I just happen to be a customer at because I'm a strong believer in mateship and 'one good turn deserves another'.

 

I mean, I literally diagnosed and (mostly) fixed my dentists network while I was in the waiting room!

Just happened to be the owner (dentist) who was struggling (I didn't know, was my first time there).

Guess how cheap THAT work was?

 

There's a LOT to be said for the little guy, and if it's in my power, and still reasonable, I do my best to help; but until the giant guys looming over them learn that no one is going to import their products in any way but grey when they are adding 25points or MORE, the offline shopping world will continue to fall.

That, or fall into the suicide business model of "Less sales? More markup to meet arbitrary numbers!"


Edited by Master_Scythe, 14 March 2018 - 04:21 PM.

Wherever you go in life, watch out for Scythe, the tackling IT support guy.

"I don't care what race you are, not one f*cking bit, if you want to be seen as a good people, you go in there and you f*ck up the people who (unofficially) represent you in a negative light!"


#16 TheManFromPOST

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Posted 15 March 2018 - 02:44 AM

one great thong about shopping online, is that it brings the world to your doorstep
found a very rare part that s now on its way to me

sucky thing is realizing 5 minutes after you place an order that you forgot one piece, and they wont alter orders :(

#17 eveln

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Posted 15 March 2018 - 06:43 AM

one great thong about shopping online, is that it brings the world to your doorstep
 

you know, in Aus a thong is worn on the foot ... other places, USofA comes to mind, a " thong " uncomfortably (imo) spreads the buttocks.


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#18 scruffy1

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Posted 15 March 2018 - 10:15 AM

no local store sells the obscure shit i like to buy where can i pop in for some 7mm motor size quadcopter frames, or a usb arduino flashing device (for a few dollars)

 

and tools

 

show me a pair of quality nail clippers for under $10 aud, or and engineer micro crimper, or an upmarket digital thermometer

 

 

look closely at almost any electronics you possess, and it's a safe bet that "made in china" is on there somewhere


ummmmmmmmmmm............


#19 Master_Scythe

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Posted 15 March 2018 - 12:17 PM


show me a pair of quality nail clippers for under $10 aud, or and engineer micro crimper, or an upmarket digital thermometer

 

2 out of 3 of those you'll find at Daiso; but then I guess it's asian import anyway :P

Just, Japanese!


Wherever you go in life, watch out for Scythe, the tackling IT support guy.

"I don't care what race you are, not one f*cking bit, if you want to be seen as a good people, you go in there and you f*ck up the people who (unofficially) represent you in a negative light!"


#20 TheManFromPOST

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Posted 15 March 2018 - 12:29 PM

no local store sells the obscure shit i like to buy where can i pop in for some 7mm motor size quadcopter frames, or a usb arduino flashing device (for a few dollars)
 
and tools
 
show me a pair of quality nail clippers for under $10 aud, or and engineer micro crimper, or an upmarket digital thermometer
 
 
look closely at almost any electronics you possess, and it's a safe bet that "made in china" is on there somewhere


At least you can buy your tools somewhere
A few years ago I needed a rivet press, cannot buy them, had to adapt another tool (also hard to find) to do the job




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