christ almighty. The cost is irrelevant. Being treated with less respect cos you pay a hundred dollars instead of a thousand dollars is shit service.
I don't care about the excuses being thrown around here. It's a service industry, ffs.
I don't see anyone throwing around excuses, I do see people trying to shed light on what's happening. Yes, the airlines are a service industry but you don't get the same level of service when you buy the cheapest non-refundable economy fare compared to flying first class.
To a degree, you get what you pay for - if you want the cheapest ticket you will get the corresponding cheapest service.
As I've said, the airlines should make what you're actually buying more obvious.
- Cybes likes this