- Qantas: An "incentive for volunteers not to travel on their booked flight" will be offered. Qantas policy also states it may "deny boarding to one or more passengers involuntarily" if there aren't enough volunteers
- Virgin: Passengers can be moved to the next service at no cost, and be "entitled to refreshment vouchers at two-hour intervals while you are in the airport awaiting your service". If that flight is the next day, they'll pay for hotel accommodation, transport to the hotel and $50 per person for meals
- Jetstar: You'll be moved to a flight to arrive "within a reasonable time of your original scheduled arrival time". Jetstar doesn't list specific compensation in their policy, only that you may be entitled to some form of it. "
I don't travel much at all. So my first question to the universe is ... " What happened to the use of "Stand by" customers ? Is this still a thing ?
This concept of apologising for inept service is a concept that is flourishing in today's world.
Doesn't anyone take into account the first impression anymore ?
Does it mean nothing to be told it was all a lie but we can butter you up with food and drink ? I don't get it, obviously.
And it is inept ( and in my book ) illegal to sell thin air . I mean the fact the seat may not actually be there for the selling is Fraud.
I suppose it's nice that in Aus the airlines appear to be trying to be charitable at least. But seriously isn't it a false saving ?
Also, say the airline has 'comforted' the bumped traveller with several drinks whilst waiting and then finally gets a flight and due to the
'bumped drinks' is a nasty drunk who is also deep-down-scared-of-the take off from the ground, and then is 'justifiably' by the flight attendants
kicked off the plane they have been made to wait for ?
Airlines aren't the only business who are prepared to look inept these days. The Hotel industry do it to all the time. They have ' sorry vouchers'
printed and ready to go for guests for any number of reasons
:Room not ready . Bad food. Room dirty. Rude staff. Falling over on uncared for paving, or shoddy carpeting. The list is infinite.
I've watched these interactions between guests who feel wrongly done by and management.
I guess a person can choose to feel offended, belittled, second-rate, or whatever. But frankly, if I've paid for something then I expect to receive it .
It's also a given I prefer private road travel.