Welcome Guest ( Log In | Register )

 
Reply to this topicStart new topic
Some events are WORTH reporting., end users would like to know!
Master_Scythe
post Apr 22 2011, 07:27 PM
Post #1
Hero
Titan




So while listening to MP3s this afternoon, a track froze. Winamp was fine, just that song. Next track..... 20 second delay, everythings fine again,
Thinking nothing of it, untill windows explorer hung browsing my media drive...... oh fuck.

Quick trip to eventvwr and I see for the last MONTH ive been receiving ATA 11 errors "Driver could not access the device" or something like that (normally caused by a disk failing, and locking up the controller for a second).
Serious? A month? and this is a 'ho hum' event for the end user? As a poweruser\admin I knew to look. The end user is not so lucky!

I have to ask, since when are such OBVIOUS signs of disk issues not worth telling someone. They dont have to understand, they just have to be alerted so someone else can.
Im just glad I hadnt defragged that drive in a month, who knows what junk it coulda written.
3142 errors, in one month, on the same controller, on the same disk, and windows doesnt give a shit.


Luckily, I changed SATA cable, motherboard SATA port, and spray-dusted the controller board of the drive, and 10 mins in and no errors. Faulty cable I guess, or failing port, apparently these DFI boards have a bit of a rep for that, but not too wide spread luckily.

Im about to chkdsk the drive now its working fine, see whats fucked. I wondered why files were 'hard to find', they've possibly been 'dissapearing'.


Well besides a rant, is there any software that will alert me to MULTIPLE of the same error in a short time frame, so I can check on it?
Thanks..... fuck that was scary.



--------------------
Wherever you go in life, watch out for Scythe, the tackling IT support guy.

I'm good at video games, I can fix a computer, I can fix a car, I like long walks, I can make you a really good sandwich, unfortunately, I'm a dude...
Go to the top of the page
 
+Quote Post
Redhatter
post Apr 22 2011, 08:04 PM
Post #2
Hero
Guru




Yep, one network I used to look after, we disovered this problem because emails kept randomly disappearing on the machine.

Seems the area Thunderbird had picked to store the emails was an effective black hole. Sure enough the disk was on the way out. Luckily, we had gone to the trouble of moving across to Thunderbird a month beforehand (from Eudora), and had just set up a new server. Also lucky, is that Thunderbird uses a near identical mail store structure to UW-IMAPd (which we were using) and so it was simply a case of copy the mail folders across to the new server, delete some of the unneeded files, set the laptop up to access the email via IMAP then take the desktop machine away to replace the HDD.


--------------------
Stuart Longland (aka Redhatter, VK4MSL)
Resident Gentoo developer.

http://dev.gentoo.org/~redhatter/

I haven't lost my mind, it's backed up on a tape somewhere...
Go to the top of the page
 
+Quote Post
mykl_c
post May 3 2011, 05:25 PM
Post #3
Hero
Champion




Not sure if it's exactly what you want, but try
This one from Atomic Downloads


--------------------
ISAIAH 58:8
"Is not this the kind of fasting I have chosen: to loose the chains of injustice and untie the cords of the yoke, to set the oppressed free and break every yoke?
Is it not to share your food with the hungry and to provide the poor wanderer with shelter—when you see the naked, to clothe him,and not to turn away from your own flesh and blood?"
Go to the top of the page
 
+Quote Post
Mr.Twinkie
post May 23 2011, 05:47 PM
Post #4
Atomican
Overlord




Yeah that happened to me as well. I was pretty horrified. I think Acronis gives you good alerts of such things. http://www.acronis.com/homecomputing/products/drive-monitor/

This post has been edited by Mr.Twinkie: May 23 2011, 05:47 PM


--------------------
"Ignorance is a luxury that you cannot afford"

If you know you can do better, you will do better.
And where there's a will, there's a way and you can always find the way....
Go to the top of the page
 
+Quote Post
Greaver
post May 28 2011, 03:52 AM
Post #5
Atomican
Overlord




QUOTE
3142 errors, in one month, on the same controller, on the same disk, and windows doesnt give a shit.


That is pretty fucking shocking imo



--------------------
www.GreaverTV.com - Australasian & Oceanic TF2 coverage

Server and Encoding Rig - Phenom X6 - Radeon 5770 - Corsair H60 - 8GB DDR3|1600 - 15TB

Streaming Rig - i73770k@4.6ghz - Corsair H60 - ASUS 660OC - 8GB DDR|1600 - 128gb 830 series SSD - 2x22' LCDs
Go to the top of the page
 
+Quote Post
fliptopia
post May 30 2011, 04:11 PM
Post #6
Hero
Champion




It can be a simple as a faulty cable or a hdd fault. Either way windows should come up with a screen when there are multiple errors trying to access a drive (say 5 or more). Even more stupid is the fact that it doesn't even list these things as being critical in the event viewer.
Go to the top of the page
 
+Quote Post
Master_Scythe
post May 30 2011, 05:03 PM
Post #7
Hero
Titan




mine showed as critical in win7.

But yeah, no warning without manual view.

replaced the cable and A-OK


--------------------
Wherever you go in life, watch out for Scythe, the tackling IT support guy.

I'm good at video games, I can fix a computer, I can fix a car, I like long walks, I can make you a really good sandwich, unfortunately, I'm a dude...
Go to the top of the page
 
+Quote Post
linke
post May 31 2011, 10:46 AM
Post #8
Atomican
Champion




Not sure what version of Windows you're running, but with Windows 7 you can use the Task Scheduler to create an Event Viewer task that will alert you for specific event types.

Open up Task Scheduler and select Event Viewer Tasks

Create a new task and give it a name

Add a trigger and change the Begin the task drop-down to On an event and fill in the event log and id info

Configure the action to Display a message and enter message info

Follow the bouncing ball for the remaing tabs and then you will have a message pop up every time an event it logged that matches whatever you defined in the Triggers section



Windows does give a shit, as it logs things in the Event Viewer, where it is supposed to. It doesn't know that you want messages popping up when events are logged, so it leaves that bit to you to configure, if you wish.





Go to the top of the page
 
+Quote Post
Master_Scythe
post May 31 2011, 01:56 PM
Post #9
Hero
Titan




Im sorry linke; while your 'solutoin' is valid and fantastic (i'll be implimenting it), your oppinion is very close minded.


"Here you go grandma, a new PC, all for you! You can put your digital photos on here; and here is a USB stick to make backups"
*grandma learns how to use the camera and PC, but forgets the backups*
"Son, my lifetime of memories have dissapeared, where have they gone? The computer hasnt told me there is anything wrong with it"
"Oh grandma, you're expected to configure the event viewer and task scheduler to pop-up on errors. Not only that, you're supposed to know what those errors are, before they occur, so you can pre-empt them. Silly grandma"
"So where are they?"
"Well your harddrive is failing, but its not important enough to tell you, im sure no common everyday user has files on their HDD that arent backed up. And it expects that constant errors on its system drive arent going to affect its stability in any way, so it doesnt tell you"
"Oh that makes sense!"

BULLSHIT!
I like windows. Especially windows 7, its about all i use. Im a windows admin at work, and so on.
But this is the EXACT example of user-friendly failure.

Network errors on a HOME pc are unlikely to cause real data loss. Application errors are unlikely to cause too much data loss.
Windows informs you when any other piece of hardware fails "GPU is drawing too much power" "USB has malfunctoined" "Recovered from a critical error" But your files and, likely the only thing the end user cares about? Nah, lets not say.


--------------------
Wherever you go in life, watch out for Scythe, the tackling IT support guy.

I'm good at video games, I can fix a computer, I can fix a car, I like long walks, I can make you a really good sandwich, unfortunately, I'm a dude...
Go to the top of the page
 
+Quote Post
lew~
post May 31 2011, 05:34 PM
Post #10
Atomican
Champion




I think Microsoft could/should add this functionality. It could be as simple as having a tray pop up saying 'windows has identified a problem with your hard disk, please contact technical support or a computer technician and ensure you have current backups of your data <link to backup wizard>", with a dismiss and always dismiss option (for people who really don't care, and deserve to lose their data).

Seems like it may cater for grandma; all it has to do is tell her there's a problem and she'll call family-tech-support to save the day. And her data.

Maybe something you could hack together for your clients' PCs, MS?
Go to the top of the page
 
+Quote Post
Harmonic Cacopho...
post May 31 2011, 08:49 PM
Post #11
Atomican
Guru




Shit, the same thing happened to me, I thought the new disk I bought was busted, but it was just the SATA port/cable. I was at a LAN too, thinking it was either the incredibly shit network or the new disk, both likely causes of zero performance. It wasn't til I got home the next that my brain clicked and I checked event viewer, to find endless disk controller errors. Thanks, Windows! Fucking ruin my weekend.
Go to the top of the page
 
+Quote Post
kikz
post Jun 1 2011, 11:31 AM
Post #12
Hero
Titan




Ppl will jut get annoyed at the frequency of these messages and disable them (if there is an option to disable. If there is no option then they'll complain about the lack of options) :p


--------------------
Sim and Racing Enthusiasts - http://www.raggedracing.com
Go to the top of the page
 
+Quote Post
Master_Scythe
post Jun 1 2011, 02:00 PM
Post #13
Hero
Titan




As i keep saying, with anything else, I'd agree. "dont tell the user if you can work around it" and it becomes very SEEMINGLY 'user friendly'.

I am, however, still of the oppnion, mass data corruption\errors are something to report. Its the one thing even Uncle Joe the inbred with only one tooth understands.

"My Pornography is on my C drive! Better get that looked at!"


--------------------
Wherever you go in life, watch out for Scythe, the tackling IT support guy.

I'm good at video games, I can fix a computer, I can fix a car, I like long walks, I can make you a really good sandwich, unfortunately, I'm a dude...
Go to the top of the page
 
+Quote Post
Redhatter
post Jun 1 2011, 06:55 PM
Post #14
Hero
Guru




Indeed... early reporting, and the user can do something about it before any significant data loss occurs.

Hide it then the person only finds out when it's too late.


--------------------
Stuart Longland (aka Redhatter, VK4MSL)
Resident Gentoo developer.

http://dev.gentoo.org/~redhatter/

I haven't lost my mind, it's backed up on a tape somewhere...
Go to the top of the page
 
+Quote Post
mark84
post Jun 14 2011, 10:39 AM
Post #15
Hero
Champion




QUOTE (Master_Scythe @ May 30 2011, 06:03 PM) *
mine showed as critical in win7.

But yeah, no warning without manual view.

replaced the cable and A-OK

My bosses home PC started showing windows errors reporting a hard drive issue. Sure enough some sectors were failing and SMART had triggered. So windows (Win7 at least) will tell you if a SMART reading is tripped.

I guess maybe if SMART isn't tripped windows doesn't prompt user?


--------------------
Desktop: i7 950 @ 4.2GHz | HD6990 @ 1GHz | 6GB RAM | 120GB + 250GB SSDs | 2x 2TB HDD in RAID1
Server: Atom 330 | 50GB SSD | 2x 2TB RAID1

Firefox AtomicMPC Menu | http://addons.mozilla.org/en-US/firefox/addon/6073/
The Truth About Graphics Power Requirements V2 | http://forums.atomicmpc.com.au/index.php?showtopic=264
Desktop build log | http://forums.atomicmpc.com.au/index.php?showtopic=36995
Go to the top of the page
 
+Quote Post
Master_Scythe
post Jun 14 2011, 12:25 PM
Post #16
Hero
Titan




Seems that way.

recoverable data errors arent SMART logged. only if the sector is 100% unreadable does it get added


--------------------
Wherever you go in life, watch out for Scythe, the tackling IT support guy.

I'm good at video games, I can fix a computer, I can fix a car, I like long walks, I can make you a really good sandwich, unfortunately, I'm a dude...
Go to the top of the page
 
+Quote Post
argotha
post Jun 14 2011, 12:46 PM
Post #17
Atomican
Primarch




Just out of interest. Now that you have noticed this, have you actually told microsoft about it?

Its good to let us know, but really it is something that MS should know as well. Who knows they might even bother to change it.



--------------------
"When we are forgotten we cease to exist"
"Growing older is compulsory. Growing up is optional."
Main Rig: Core i5-760| MSI P55-GD65| GeIL 8GB 1333 C9| Gigabyte HD5870| 1Tb HDD| Corsair HX-650| Fractal Design Black Pearl R3| LG W2253TQ-PF| Razer DeathAdderV2| Razer Lycosa| Plantronics PT-GAMECOM377|
Go to the top of the page
 
+Quote Post
twinair
post Jun 16 2011, 02:46 PM
Post #18
Hero
Immortal




QUOTE (linke @ May 31 2011, 10:46 AM) *
you can use the Task Scheduler to create an Event Viewer task that will alert you for specific event types.



A poweruser\admin would know this, surely?

This post has been edited by twinair: Jun 16 2011, 02:46 PM


--------------------
This aint no fuckin' bible study.
I didn't come here to save whales.
I came here to shake my dick and have a great time.
Go to the top of the page
 
+Quote Post
Redhatter
post Jun 16 2011, 04:15 PM
Post #19
Hero
Guru




QUOTE (twinair @ Jun 16 2011, 02:46 PM) *
QUOTE (linke @ May 31 2011, 10:46 AM) *
you can use the Task Scheduler to create an Event Viewer task that will alert you for specific event types.


A poweruser\admin would know this, surely?


Yes, but how about Microsoft's true target audience? Would they understand to set this up?


--------------------
Stuart Longland (aka Redhatter, VK4MSL)
Resident Gentoo developer.

http://dev.gentoo.org/~redhatter/

I haven't lost my mind, it's backed up on a tape somewhere...
Go to the top of the page
 
+Quote Post
Master_Scythe
post Jun 20 2011, 12:06 PM
Post #20
Hero
Titan




QUOTE (argotha @ Jun 14 2011, 12:46 PM) *
Just out of interest. Now that you have noticed this, have you actually told microsoft about it?

Its good to let us know, but really it is something that MS should know as well. Who knows they might even bother to change it.


I'll bring it up on the technet forums and see what they say.

Also; yes a poweruser would know how to do this; but as a power user minimising services, I have the task scheduler disabled.


--------------------
Wherever you go in life, watch out for Scythe, the tackling IT support guy.

I'm good at video games, I can fix a computer, I can fix a car, I like long walks, I can make you a really good sandwich, unfortunately, I'm a dude...
Go to the top of the page
 
+Quote Post

Reply to this topicStart new topic
1 User(s) are reading this topic (1 Guests and 0 Anonymous Users)
0 Members:

 



Lo-Fi Version Time is now: 24th April 2014 - 03:40 AM