Recalled motherboard Options

[davidian]

Hi guys, long time, no post!

I have a motherboard at a client site which I bought from Umart just before Intel put out a recall. Now, I live interstate (Tas) so I've been communicating via email (somewhat unsuccessfully) with Umart regarding a couple of issues. Firstly, I can't pull that motherboard out of my clients primary system and make them wait for <insert ridiculous amount of time here> for a replacement to be sent. I understand that that is probably what should happen but instead I asked Umart if I could buy one of the new boards, then once I have replaced it at the clients site I would send back the old board and they could give me a refund. I got a vague answer that appeared to indicate that that would be alright but it was somewhat ambiguous.

So, anyway, I proceeded to place an order (along with a couple other things) then I got an email confirming the order and the postage amount - I replied that I would deposit the correct amount once they could confirm that I would be credited cash in my account once I sent back the recalled board. I also questioned a component of the postage as I felt that Intel should possibly cover those costs (but realise that's probably not the case but thought I would ask).

Ok, got that? Right. So then there was no response for a couple days... I then resent my email, asked for a reply in writing to my questions (I don't wish to get screwed over) AND could they then just add an additional item to my order. I got a reply which confirmed the additional item but they did not address, or even acknowledge, my questions. I sent another email re-stating my questions, that was about four days ago, still nothing.

I'm wondering, has anyone else here had to return one of these recalled motherboards? If so, what process did you go through? I normaly don't have any problems with Umart but they are being very quiet on this front...

[wedgie2007]

I was under the assumption that you could got directly to the manufactures site and get a replacement board.