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Steam and games disappearing
deadpeep
post Mar 16 2012, 06:27 PM
Post #1
Atomican
Champion




I have been playing Saints Row recently. I got the cdkey off a friend a few months ago and haven't had any problems.

Today however I notice the game is missing from my library. It shows it as recently played, but it's not in my owned games list (not even on my profile).

Anyway, I haven't had any contact from Steam and I'm wondering if anyone knows if this means it was a dodgy cdkey or if there's any way I can get the game back?
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PointZeroOne
post Mar 16 2012, 07:44 PM
Post #2
Atomican
Mafia Scum




Is the files install in your steamapps\common folder?
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tantryl
post Mar 16 2012, 08:58 PM
Post #3
Super Hero
Immortal




Some other bastard logged into their Steam account on your PC?


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deadpeep
post Mar 16 2012, 09:07 PM
Post #4
Atomican
Champion




Still in my steamapps folder.

I'm guessing it was a dodgy cd key I was given and steam have removed it from my games, but I find it odd I didn't get a message about it
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Blue Fire
post Mar 16 2012, 09:36 PM
Post #5
Atomican
Champion




I assume you have already tried restarting Steam?

If you have and the game is still missing from the library, best course of action would be to submit a ticket to Steam Support. If you don't have a Support account, you will need to create one. Unfortunately, your Steam and Steam Support accounts are two seperate accounts, so once you have submitted your ticket/matter, it could take a few days before you get a reply.

In the meantime, I suggest finding out where your friend got the key from.

This post has been edited by Blue Fire: Mar 16 2012, 09:39 PM


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aliali
post Mar 18 2012, 07:23 AM
Post #6
Super Hero
Titan




QUOTE (Blue Fire @ Mar 16 2012, 10:36 PM) *
If you don't have a Support account, you will need to create one. Unfortunately, your Steam and Steam Support accounts are two seperate accounts,

This is deliberate on the part of Valve so that you can access Steam support if your main Steam account gets hijacked (happened to me some years ago).


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Nich...
post Mar 19 2012, 12:01 AM
Post #7
Mod
♥ Mafia Scum




What happens when you run it from the steamapps folder?


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deadpeep
post Mar 19 2012, 09:17 AM
Post #8
Atomican
Champion




takes me to the store page :<

Now to find a not-too-expensive way of getting it!
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martyr
post Mar 19 2012, 10:21 AM
Post #9
Atomican
Primarch




I'd follow it up with Steam Support first before buying again - no point wasting money if its just some error that occurred. If it was a bad key i would have expected it to fail registration in the first place.


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NukeJockey
post Mar 20 2012, 08:03 AM
Post #10
Hero
Titan




QUOTE (deadpeep @ Mar 19 2012, 10:17 AM) *
takes me to the store page :<

Now to find a not-too-expensive way of getting it!


If the key was known as stolen, I can't see why they wouldn't lock the account, drop steam support a ticket, otherwise grab it from here for $24

QUOTE (aliali @ Mar 18 2012, 08:23 AM) *
QUOTE (Blue Fire @ Mar 16 2012, 10:36 PM) *
If you don't have a Support account, you will need to create one. Unfortunately, your Steam and Steam Support accounts are two seperate accounts,

This is deliberate on the part of Valve so that you can access Steam support if your main Steam account gets hijacked (happened to me some years ago).


Annoying, but definitely very handy. They never used to have an option in their forms to add your account name, which used to be a pain as you had to include it in your first message or else wait 24-48 hours for them to ask you for it lol.

This post has been edited by NukeJockey: Mar 20 2012, 08:02 AM


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