That is horrible news, I just orders my fan controller from them just weeks ago and a Y fan splitter. The sent the wrong splitter and sent me a new one free without me needing to return the old one. Ive bought all my water gear from them too, different fittings and water block. The customer service is top notch, this is extremely sad news if true. They have always returned calls on inquires and gone on the floor to check things, I hope they stay around.