Jump to content

majestic975

Atømican
  • Content Count

    312
  • Joined

  • Last visited

Community Reputation

0 Serf

About majestic975

  • Rank
    Charge
  • Birthday 10/10/1975
  1. majestic975

    Thermaltake Theron mouse offer to subscribers

    HIWow, thank you Atomic :). I'm so happy to hear such good news this freezing Friday morning. I'll email you my details in a sec. Would you be able to send it so it can be tracked? Certainly dont want any more issues !! Thanks once again :)
  2. majestic975

    Thermaltake Theron mouse offer to subscribers

    I told them that, but the guy on the phone seem to be unaware of the fact. I think its a similar issue, in the sense that the people at Atomic and the subs people at Haymarket media are not communicating very well. So the customer gets inacurate information when they call them.
  3. majestic975

    Thermaltake Theron mouse offer to subscribers

    I think you're right.
  4. majestic975

    Thermaltake Theron mouse offer to subscribers

    Thanks. I'll do that tonight from home. I just called the subs people. They claim that they sent the mouse back in February, yet I never received it (there is someone home at my place during the day as well). They're saying that the offer is now closed, they can offer a refund if I like, blah blah blah. I thought they were purchasing more mice to send out to the people that missed out? This was at the beginning of May ! Can someone from Atomic update us on the latest regarding this issue, will more mice be posted out?
  5. majestic975

    Thermaltake Theron mouse offer to subscribers

    Thanks. I'll do that tonight from home.
  6. majestic975

    Thermaltake Theron mouse offer to subscribers

    HI guys any update on this issue? Thanks.
  7. majestic975

    Thermaltake Theron mouse offer to subscribers

    :) I've just finished setting the sucker up. It's a real nice piece of kit. You're one of the lucky ones then. :) I haven't received anything yet.
  8. majestic975

    Thermaltake Theron mouse offer to subscribers

    this is what the email about the offer said if you're curious about it majestic. The limited to 70 items was in a lot smaller font (and I too missed reading that it was limited) But it doesn't actually state that 'every' new subscriber will get a mouse. Hi. I subscribed over the phone after seeing the offer in the magazine,and then got a letter in the mail from Haymarket Media,confirming my subscription and also that the mouse will be sent in 6-8 weeks. I never received an email as the one you mention above. Seems like there was some possible miscommunication between the guys at Atomic and Haymarket Media regarding this offer. Its possible that their call centre were unaware of the limited number of mice available.
  9. majestic975

    Thermaltake Theron mouse offer to subscribers

    You DID raise it, and a resolution has been reached from what I can see. So the point of calling the ACCC was what, if not just so you could say "I told you so"? If atomic did disavow their promotion, and pretend like it didn't happen, that would have been a different story. The ACCC exists to deal with dodgy businesses, not for you to lord people's mistakes over them, AFTER THEY ALREADY SAID THEY'D DO SOMETHING ABOUT IT. Cute. I thought so too :) This is always the problem with dealing with people via forums, you dont know who you're dealing with. Personally, I dont mean to offend anyone. And if I did, I apologise. Its not my intention in this thread or any thread on here. As hawkeye said, this is awkward enough as it is.
  10. majestic975

    Thermaltake Theron mouse offer to subscribers

    I called them and asked the question in general to see what their answer would be. You guys didnt update us for a week to let people know where you're at with the issue. I know that everyone is busy, you've got a magazine to run after all, but a quick update to let people know where you're at, wouldn't hurt. Sorry, but thats just basic customer service. Then you wouldnt have people bug you all the time. Dave and atomics_son are being super apologetic, and have already said they're trying to tee something up. But still you're petty and vindictive enough to contact the ACCC. Good job. Man are you serious? I'm not being petty and vindictive at all. I'm just stating facts. Thy dont need to apologise at all, this is just one of those things that happen and we need to sort it out. The only reason that this issue is where its at is because I raised it, otherwise it would have just been swept under the carpet most likely. You need to grow up and learn more about the real world.
  11. majestic975

    Thermaltake Theron mouse offer to subscribers

    HI I'm not saying that you deliberately tried to mislead people. I'm saying that it can be interpreted as misleading by people, as the offer is contradictory because on one hand it said that every new subscribers gets a mouse then in fine print that its limited to just 70 items. I'm not accusing Atomic of being dishonest at all. I can understand that such an offer would be very popular and you would get a lot of new subscribers. So the add should have said something like this: "The first 70 new subscribers will get a new mouse....blah blah blah" If anyone is interested, I've just called the ACCC and they reckon that the add was misleading and a misrepresentation of goods. Their advice is to send a letter of demand regarding the goods to Haymarket media to try to solve to issue with them directly,or contact the Office of Fair Trading in NSW if that fails. So there you have it.
  12. majestic975

    Thermaltake Theron mouse offer to subscribers

    Just read the ACCC site about advertising, this is what it says: *failing to include in advertisements that sale stock is limited in number or available only for a limited time. source: http://www.accc.gov.au/content/index.phtml/itemId/815335 I think the Atomic offer was contradictory, on one hand it says that EVERY new subscriber will get a new mouse, then in fine print it says that its limited to 70 items. Not sure where that stands with advertising laws and the ACCC. Thats my 2 cents for today.
  13. majestic975

    Thermaltake Theron mouse offer to subscribers

    Yes, they have been pretty slack regarding this issue. I had a look at the magazine, and it does say that every new subscriber will get the mouse, then in fine print (as pointed out by one of the mods on here) that its limited to the first 70 new subscribers, but you wouldnt really notice the fine print unless you looked pretty hard , I certainly didnt. To be honest most new subscribers wouldnt've noticed the fine print anyway, unless you had a magnifying glass. So in good faith I subscribed, expecting a shiny new mouse. They even sent me a letter telling me to expect it in 6-8 weeks. If it was limited to a certain number of subscribers they should have made it more obvious and also told new subscribers when the 70 mice have run out, not subscribe and then be told that you're not getting it. Its quite misleading i think. I've been subscribing for quite a few years now and signed up again for a further 3 years.
  14. majestic975

    Thermaltake Theron mouse offer to subscribers

    Hi Thanks for the replies and the update. Interesting spin on things though, as the letter I received from the subs people didn't mention anything about 'a limited' supply being available, just that I should receive the mouse in 6-8 weeks. Leading me to believe that I will be receiving the mouse in this timeframe. I'll check the letter again and the magazine advertisment for the small print, to see if I missed out on reading the bit about a limited supply being available. I subscribed over the phone and the person on the phone didnt mention anything about there only being a certain numbers of mice available. If there were only 70 mice available, shouldnt the ad in the mag look something like this: Available to the first 70 subscribers . ? Anyway, just saying as I had to do a course on Trade Practices in Australia last week, so I learnt a few things :)
  15. majestic975

    Thermaltake Theron mouse offer to subscribers

    They sent me a letter to say I'll receive it in 6-8 weeks, this was at the end of January.
×