Jump to content

adam-ant

Lurker
  • Content Count

    2
  • Joined

  • Last visited

Everything posted by adam-ant

  1. adam-ant

    Remote customer support

    Sorry I thought Bomgar was in your list of options and you needed pricing to make a more informed choice. For the record we ended up looking closer at it because it can support safe mode reboot etc. Why did you cross out simplehelp so quickly? I've heard that it is similar to bomgar but without the device. (Haven't looked into it in depth yet) Also are you looking into incorporating a ticketing and/or billing system with the remote support? We have looked into a few and have been knocked out with the pricing. Cheers. Ant.
  2. adam-ant

    Remote customer support

    Hi all, I have (Aust) bomgar pricing if you are interested as one of our colleagues got a quote around December 09. I don't understand why these companies are so cagy about their pricing! Other than them knowing that it is over priced but they have to sell you on the 'value add' first. Disclaimer: I'm not a sales person, read the website and ask questions to bomgar. This info is just from the quote and what I understand from discussions etc. Anyway there are 2 units. bm100 - up to 5 concurrent technicians, desktop PC size unit, 100 jump points (remote connect to pc without person), unlimited technicians just 5 max at the same time. Appliance cost: $2190 + $438 (1 year device maintenance) Includes 1 user license free + $548 (user maintenance and support) Each Additional user license $2742 + $548 (user maintenance and support) Annually thereafter - Just maintenance costs device + user + user. So First year for 2 concurrent licenses: ($2190 + 438) + (548) + (2742 + 548) = $6466 ex GST Every year after for 2 concurrent: (438) + (548) + (548) = $1534 ex GST bm200 - up to 20 concurrent licenses, 1U rack unit, 1000 jump points etc Appliance cost: $2190 + $438 (1 year device maintenance) Each Additional user license $2742 + $548 (user maintenance and support) Annually thereafter - Just maintenance costs device + user + user. So First year for 2 concurrent licenses: ($2190 + 438) + (2742 + 548) + (2742 + 548) = $9208 ex GST Every year after for 2 concurrent: (438) + (548) + (548) = $1534 ex GST The actual product is very good and does reporting unlike the others (that I know of). But I do understand that it can be hard to justify the expense. Cheers. Ant.
×