Jump to content
majestic975

Thermaltake Theron mouse offer to subscribers

Recommended Posts

Not sure what happened but this got posted twice. Can a mod please delete one? Thanks

Edited by majestic975

Share this post


Link to post
Share on other sites

I'll get our subs guy to look into this :)

Can you clarify, the main text (headline) said subcribers and the smaller text said new subscibers.

Share this post


Link to post
Share on other sites

we're supposed to have gotten them by now?

 

I didn't even pay attention as to when that was to happen or when the first mag of my subscription was supposed to start.....I really need to pay more attention to things.

Share this post


Link to post
Share on other sites

Always something shady going on with the sub offers, which is why I haven't bothered to renew mine. Didn't even get my damn t-shirt.

Edited by Blue Fire

Share this post


Link to post
Share on other sites

we're supposed to have gotten them by now?

 

I didn't even pay attention as to when that was to happen or when the first mag of my subscription was supposed to start.....I really need to pay more attention to things.

They sent me a letter to say I'll receive it in 6-8 weeks, this was at the end of January.

Share this post


Link to post
Share on other sites

Hello, Hello...

 

First of all in response to this, glad so many people liked the offer! Who wouldn't?

 

To give you all some background, we were provided with limited stock of the mice, which far exceeded the normal response to a promo like this.

The fact it was limited was mentioned on all promo.

I mention this not as an excuse, but an explanation of how these things are never precise.

Of course, this then turned into our biggest promo for subs since...well probably the first issue.

Consequently, we provided the first influx with mice, and have run out of our stock allocation.

There are only a small number of you affected, but knowing that obviously won't please anyone.

I'm trying to weigh up what to do next, and should have that sorted in the next few days.

Anyone who has missed out will then receive a letter, probably by the end of next week.

Of course, I could just raid Davids desk and see what nuggets of goodness I find...

 

Apologies for the delay, but rest assured we value subscribers and want to make sure you keep supporting us.

Any q's send to subs@atomicmpc.com.au and I'll respond to them all.

 

Cheers,

 

PV

Share this post


Link to post
Share on other sites

Ah thanks for the info. I see now looking at the email about the subscription offer in small print(yay small print) it says the amount limit

Share this post


Link to post
Share on other sites

I did see something about the limit - I believe it was 70? I could be wrong, but I do seem to remember that limit on the subscriber terms and conditions on one of the online links (where it also mentioned the two subscriber codes that would be eligible).

So (assuming that I am correct on the number), has someone here at least received one?

 

More importantly - if we *were* in the group that *did* receive one, should we have received it by now?

I know that I was personally a bit later than I would have liked in terms of when I subscribed, but I'd say these questions will get asked.

 

Thank you very much for updating us - it's good knowing a bit more about the status, and much appreciated.

I'll hold off on getting a new mouse until I hear of what the next step is.

 

PS. I hope I don't come off too annoyed (obviously disappointed), but I am honestly glad that we've got an update.

Share this post


Link to post
Share on other sites

Okay, so the skinny is we've sent out all the mice - those who have made it before we ran out should have it now.

 

We're now looking into some alternative for those missed out. If you have any queries, please email subs@atomicmpc.com.au; alternately, I believe our subs guy will be in touch soon :)

Share this post


Link to post
Share on other sites

Hi

 

Thanks for the replies and the update.

 

Interesting spin on things though, as the letter I received from the subs people didn't mention anything about 'a limited' supply being available, just that I should receive the mouse in 6-8 weeks. Leading me to believe that I will be receiving the mouse in this timeframe. I'll check the letter again and the magazine advertisment for the small print, to see if I missed out on reading the bit about a limited supply being available. I subscribed over the phone and the person on the phone didnt mention anything about there only being a certain numbers of mice available.

If there were only 70 mice available, shouldnt the ad in the mag look something like this: Available to the first 70 subscribers . ?

 

Anyway, just saying as I had to do a course on Trade Practices in Australia last week, so I learnt a few things :)

Share this post


Link to post
Share on other sites

did you end up checking up on this ?

I sent an email on Friday night, haven't had a letter or an email as of yet.

Share this post


Link to post
Share on other sites

Yes, they have been pretty slack regarding this issue.

I had a look at the magazine, and it does say that every new subscriber will get the mouse, then in fine print (as pointed out by one of the mods on here) that its limited to the first 70 new subscribers, but you wouldnt really notice the fine print unless you looked pretty hard , I certainly didnt. To be honest most new subscribers wouldnt've noticed the fine print anyway, unless you had a magnifying glass.

So in good faith I subscribed, expecting a shiny new mouse. They even sent me a letter telling me to expect it in 6-8 weeks. If it was limited to a certain number of subscribers they should have made it more obvious and also told new subscribers when the 70 mice have run out, not subscribe and then be told that you're not getting it.

 

Its quite misleading i think. I've been subscribing for quite a few years now and signed up again for a further 3 years.

Share this post


Link to post
Share on other sites

xphyre, who did you email? Our subs address?

 

Also, majestic, at no point have we tried to mislead anyone. We rarely get any subs offer netting as many subscribers as this one - it honestly surprised us.

Share this post


Link to post
Share on other sites

Just read the ACCC site about advertising, this is what it says:

*failing to include in advertisements that sale stock is limited in number or available only for a limited time.

source: http://www.accc.gov.au/content/index.phtml/itemId/815335

 

I think the Atomic offer was contradictory, on one hand it says that EVERY new subscriber will get a new mouse, then in fine print it says that its limited to 70 items. Not sure where that stands with advertising laws and the ACCC.

 

Thats my 2 cents for today.

Share this post


Link to post
Share on other sites

HI

I'm not saying that you deliberately tried to mislead people. I'm saying that it can be interpreted as misleading by people, as the offer is contradictory because on one hand it said that every new subscribers gets a mouse then in fine print that its limited to just 70 items. I'm not accusing Atomic of being dishonest at all. I can understand that such an offer would be very popular and you would get a lot of new subscribers.

 

So the add should have said something like this: "The first 70 new subscribers will get a new mouse....blah blah blah"

 

If anyone is interested, I've just called the ACCC and they reckon that the add was misleading and a misrepresentation of goods. Their advice is to send a letter of demand regarding the goods to Haymarket media to try to solve to issue with them directly,or contact the Office of Fair Trading in NSW if that fails.

 

So there you have it.

Edited by majestic975

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×