Jump to content
Can't remember your login details? Read more... ×
ice cold

Internet Issue/s

Recommended Posts

Hi folks,

 

I have had this persistent issue for... at least 4 months which results in my inability to access 'high traffic' websites (specifically the main 3. Facebook, Twitter & YouTube). I have checked all the relevant firewall filters in both my anti-virus app & within windows own internal firewall system and there is no listing on either of those that I can see which would cause the website to be blocked. I have also tried 2 different brands of AV software (Trend Micro & Kaspersky) neither has proven fruitful in getting me the desired result.

 

My ISP is TPG which have been known for there little niggling issue or problematic causes... I am really struggling to understand why, Is is something to do with security certificates or something silly like that?

 

Any feedback or help would be much appreciated!!!

 

Cheers,

 

Ice

Share this post


Link to post
Share on other sites

Hi Poison,

 

It works 'rarely' and when it does I'm lucky to get one page to load on Facebook or 30 sec of a YouTube vid. It's mega frustrating!

Share this post


Link to post
Share on other sites

Hi Poison,

 

It works 'rarely' and when it does I'm lucky to get one page to load on Facebook or 30 sec of a YouTube vid. It's mega frustrating!

I assume you are on ADSL of some sort?

Not hit your monthly cap and been shaped have you? If not then log in to the modem and find the ADSL stats and post them up here, should be along the lines of

Operational Mode G.DMT

Upstream 832

Downstream 2688

SNR Margin(Upstream) 8.0

SNR Margin(Downstream) 5.3

Line Attenuation(Upstream) 31.5

Line Attenuation(Downstream) 59.0

Although hopefully your numbers are a lot better than that.

Share this post


Link to post
Share on other sites

Ali,

 

Certainly not on the cap limit, only used 30% of the 100gb for on-peak and barely anything on the off, so therefore no shaping either.

 

I will seek those specs out for you.

Share this post


Link to post
Share on other sites

I would assume it's an issue specific to you and your equiptment, and nothing to do with tpg else there would be phones ringing off the hook.. 'omg can't get to facebook wtf guyz!!1one' etc.

 

Is it working right now? Can you try to ping youtube facebook for example?

Have you explored the possiblity it's a DNS issue, so try to browse by IP?

 

youtube wasn't a good example.. seems to be cached by my ISP so try facebook.

 

patrick@N40L:~$ ping www.youtube.com
PING youtube-ui.l.google.com (203.59.140.149) 56(84) bytes of data.
64 bytes from 203-59-140-149.gc-per.iinet.net.au (203.59.140.149): icmp_req=1 ttl=61 time=14.8 ms
64 bytes from 203-59-140-149.gc-per.iinet.net.au (203.59.140.149): icmp_req=2 ttl=61 time=15.0 ms
64 bytes from 203-59-140-149.gc-per.iinet.net.au (203.59.140.149): icmp_req=3 ttl=61 time=14.9 ms
64 bytes from 203-59-140-149.gc-per.iinet.net.au (203.59.140.149): icmp_req=4 ttl=61 time=14.6 ms
64 bytes from 203-59-140-149.gc-per.iinet.net.au (203.59.140.149): icmp_req=5 ttl=61 time=14.9 ms
64 bytes from 203-59-140-149.gc-per.iinet.net.au (203.59.140.149): icmp_req=6 ttl=61 time=14.9 ms
64 bytes from 203-59-140-149.gc-per.iinet.net.au (203.59.140.149): icmp_req=7 ttl=61 time=15.8 ms
64 bytes from 203-59-140-149.gc-per.iinet.net.au (203.59.140.149): icmp_req=8 ttl=61 time=14.7 ms
64 bytes from 203-59-140-149.gc-per.iinet.net.au (203.59.140.149): icmp_req=9 ttl=61 time=14.6 ms
64 bytes from 203-59-140-149.gc-per.iinet.net.au (203.59.140.149): icmp_req=10 ttl=61 time=14.5 ms
^C
--- youtube-ui.l.google.com ping statistics ---
10 packets transmitted, 10 received, 0% packet loss, time 9014ms
rtt min/avg/max/mdev = 14.531/14.921/15.871/0.364 ms
patrick@N40L:~$ ping www.facebook.com
PING www.facebook.com (69.171.224.32) 56(84) bytes of data.
64 bytes from www-slb-ecmp-01-prn1.facebook.com (69.171.224.32): icmp_req=1 ttl=244 time=272 ms
64 bytes from www-slb-ecmp-01-prn1.facebook.com (69.171.224.32): icmp_req=2 ttl=244 time=271 ms
64 bytes from www-slb-ecmp-01-prn1.facebook.com (69.171.224.32): icmp_req=3 ttl=244 time=271 ms
64 bytes from www-slb-ecmp-01-prn1.facebook.com (69.171.224.32): icmp_req=4 ttl=244 time=271 ms
64 bytes from www-slb-ecmp-01-prn1.facebook.com (69.171.224.32): icmp_req=5 ttl=244 time=272 ms
64 bytes from www-slb-ecmp-01-prn1.facebook.com (69.171.224.32): icmp_req=6 ttl=244 time=271 ms
64 bytes from www-slb-ecmp-01-prn1.facebook.com (69.171.224.32): icmp_req=7 ttl=244 time=272 ms
64 bytes from www-slb-ecmp-01-prn1.facebook.com (69.171.224.32): icmp_req=8 ttl=244 time=278 ms
64 bytes from www-slb-ecmp-01-prn1.facebook.com (69.171.224.32): icmp_req=9 ttl=244 time=272 ms
64 bytes from www-slb-ecmp-01-prn1.facebook.com (69.171.224.32): icmp_req=10 ttl=244 time=272 ms
^C
--- www.facebook.com ping statistics ---
10 packets transmitted, 10 received, 0% packet loss, time 9009ms
rtt min/avg/max/mdev = 271.412/272.754/278.540/2.064 ms

by IP

patrick@N40L:~$ ping 69.171.224.32
PING 69.171.224.32 (69.171.224.32) 56(84) bytes of data.
64 bytes from 69.171.224.32: icmp_req=1 ttl=244 time=271 ms
64 bytes from 69.171.224.32: icmp_req=2 ttl=244 time=271 ms
64 bytes from 69.171.224.32: icmp_req=3 ttl=244 time=272 ms
64 bytes from 69.171.224.32: icmp_req=4 ttl=244 time=271 ms
64 bytes from 69.171.224.32: icmp_req=5 ttl=244 time=271 ms
64 bytes from 69.171.224.32: icmp_req=6 ttl=244 time=271 ms
64 bytes from 69.171.224.32: icmp_req=7 ttl=244 time=271 ms
64 bytes from 69.171.224.32: icmp_req=8 ttl=244 time=272 ms
64 bytes from 69.171.224.32: icmp_req=9 ttl=244 time=272 ms
64 bytes from 69.171.224.32: icmp_req=10 ttl=244 time=271 ms
^C
--- 69.171.224.32 ping statistics ---
10 packets transmitted, 10 received, 0% packet loss, time 9011ms
rtt min/avg/max/mdev = 271.357/271.870/272.235/0.423 ms

if I type 69.171.224.32 into my browser, i also get referred to facebook.

check this out at your end.

Edited by p0is0n

Share this post


Link to post
Share on other sites

Yes your quite right, I do believe its the equipment that I'm using here.

 

No, I am unable to access YouTube or Facebook currently as of right now. I have read somewhere else about people having DNS issues with TPG?

 

This could be the culprit possibly, Could you please explain more about 'browse by the IP'?

 

Do you mean making changes to the address, subnet etc. Sorry dude, I am a complete networking noob never interested me.

 

Talk to me about anything hardware and I keep you busy for hours lol...

Share this post


Link to post
Share on other sites

put very simply, DNS translated an IP into a name people can remember eg. 69.171.224.32 into www.facebook.com

 

so open command prompt, type ping www.facebook.com and see what happens. it should give you an ip address and try to ping 4 times.

it may or may not be successful.

 

then try to ping either the IP address you get in step 1, or this IP 69.171.224.32 and see what happens.

if it works, but step 1 doesn't, you know it's a DNS issue.

 

lastly try typing the same IP or 69.171.224.32 into the URL field of your browser and see what you get.

 

screenshot:

Posted Image

Edited by p0is0n

Share this post


Link to post
Share on other sites

if I type 69.171.224.32 into my browser, i also get referred to facebook.

check this out at your end.

 

 

When I ping tested the IP it Timed Out on all 4 attempts BUT when entered into the browser it worked with no problems.

Edited by ice cold

Share this post


Link to post
Share on other sites

you can try the same thing for any other website that isn't working.. chances are it will work.

eg. twitter.com = 199.59.148.82

 

first thing i would check is in your network connections, open the properties for your adapter and click ipv4 and properties or ipv6 and properties, see what you have for DNS settings.

it should be set to automatic, but make sure there is nothing weird in there.

Posted Image

 

EDIT:

 

You can try manually entering the right information here (ipv4) just ignore ipv6, but make sure it's set to auto nothing wierd.

 

TPG Domain Name Server (DNS)

Primary DNS 203.12.160.35

Secondary DNS 203.12.160.36

 

then open command prompt and type ipconfig /flushdns and see how you go...

Edited by p0is0n

Share this post


Link to post
Share on other sites

I've tried this on my Work laptop by privileges are blocked... My gaming RIG is running XP (dont ask long story) and the adapter doesn't have any setting for the IVP's

Share this post


Link to post
Share on other sites

I've tried this on my Work laptop by privileges are blocked... My gaming RIG is running XP (dont ask long story) and the adapter doesn't have any setting for the IVP's

your work laptop may be configured specifically for your work network, especially if you work on a domain.

I wouldn't change anything here.. I assume you don't have permission as you're not an admin.

 

With your gaming PC, what do you mean there are no settings, is it all set to automatic like above?

If so, try setting it manually with the address I provided in the last post.

Share this post


Link to post
Share on other sites

I've tried this on my Work laptop by privileges are blocked... My gaming RIG is running XP (dont ask long story) and the adapter doesn't have any setting for the IVP's

your work laptop may be configured specifically for your work network, especially if you work on a domain.

I wouldn't change anything here.. I assume you don't have permission as you're not an admin.

 

With your gaming PC, what do you mean there are no settings, is it all set to automatic like above?

If so, try setting it manually with the address I provided in the last post.

 

Correct no admin permission things locked down pretty tight... When I opened the properties for the adapter there is no option to config the IVP's?

 

Wait.. Found it, tucked away like a bastard, everything is set to auto with nothing looking out of the ordinary.

 

What if I entered the IP, subnet etc. manually then used the standard TPG DNS to confiqure?

 

Its strange cause when you use the website name the ping fails, yet use the DNS and it works fine!

Edited by ice cold

Share this post


Link to post
Share on other sites

it should look like this... click on 'Internet Protocol Version 4(TCP/IPv4)' and then click 'Properties' to get to the above screen.

if it's not there.. i'd be very surprised, and there is probably something seriously wrong.

 

Posted Image

 

 

 

What if I entered the IP, subnet etc. manually then used the standard TPG DNS to confiqure?

I would leave IP on automatic, I assume you get this address from your router via DHCP.

Just set the DNS and see if it fixes things.

 

Primary DNS 203.12.160.35

Secondary DNS 203.12.160.36

 

then open command prompt and type ipconfig /flushdns and see how you go...

Share this post


Link to post
Share on other sites

it should look like this... click on 'Internet Protocol Version 4(TCP/IPv4)' and then click 'Properties' to get to the above screen.

if it's not there.. i'd be very surprised, and there is probably something seriously wrong.

 

What if I entered the IP, subnet etc. manually then used the standard TPG DNS to confiqure?

I would leave IP on automatic, I assume you get this address from your router via DHCP.

Just set the DNS and see if it fixes things.

 

Primary DNS 203.12.160.35

Secondary DNS 203.12.160.36

 

then open command prompt and type ipconfig /flushdns and see how you go...

 

I only have TCP/IP in propertes (No v4 or v6), when I try to enter the standard DNS into the browser I get N.o.t.h.i.n.g

 

tried flushdns by itself to see if that would work but to no avail...

Share this post


Link to post
Share on other sites

p0is0n is handling this extremely well, but I'll put in my 2c.

 

Have you called TPG to ask them? I know I had some issues with Youtube when I was with TPG, but it was just that it couldnt buffer 1080p, whereas my node connection before that (at the same address with the same hardware) could. I think TPG may throttle youtube and the like.

 

The other thing is, have you tried another modem? Its possible its a modem issue, what about factory resetting it?

Share this post


Link to post
Share on other sites

I don't have any windows xp machine, but I seem to recall it doesn't mention v6 so it's probably just called Internet Protocol (TCP/IP). That's fine.

 

I am confused about what you mean by enter the DNS into the browser. Can you post a screenshot of your TCP/IP settings or something?

Share this post


Link to post
Share on other sites

p0is0n is handling this extremely well, but I'll put in my 2c.

 

Have you called TPG to ask them? I know I had some issues with Youtube when I was with TPG, but it was just that it couldnt buffer 1080p, whereas my node connection before that (at the same address with the same hardware) could. I think TPG may throttle youtube and the like.

 

The other thing is, have you tried another modem? Its possible its a modem issue, what about factory resetting it?

I have called TPG and plainly speaking got F***** around on multiple occasions... I am hesitant to try another modem or resetting the current one as it was a F-PITA to get working in the first place.

 

Poison you are doing a great job man thanks for your help so far matey!!!!

 

I don't have any windows xp machine, but I seem to recall it doesn't mention v6 so it's probably just called Internet Protocol (TCP/IP). That's fine.

 

I am confused about what you mean by enter the DNS into the browser. Can you post a screenshot of your TCP/IP settings or something?

Don't you put the basic tpg DNS in the browser address bar? (This is what I meant). I will post a SS in a sec.

Share this post


Link to post
Share on other sites

Poison you are doing a great job man thanks for your help so far matey!!!!

 

I don't have any windows xp machine, but I seem to recall it doesn't mention v6 so it's probably just called Internet Protocol (TCP/IP). That's fine.

 

I am confused about what you mean by enter the DNS into the browser. Can you post a screenshot of your TCP/IP settings or something?

Don't you put the basic tpg DNS in the browser address bar? (This is what I meant). I will post a SS in a sec.

 

You need to enter this info in TCP/IP settings, under DNS settings. There is room to enter both a primary server and a secondary server.

 

Select 'Use the following DNS servers' and enter that info posted before for primary/secondary.

Leave the IP address info on automatic.

 

Edit: best screenshot i could find online, ignore the IP they filled in. leave that on auto.

Posted Image

Edited by p0is0n

Share this post


Link to post
Share on other sites

This is what it looks like but I have a D-Link adapter (DWA-510).

 

Visit My Website

Ok you need to click on the 'properties' button after selecting the Internet Protocol TCP/IP option, then you should have a screen like above.

Share this post


Link to post
Share on other sites

YESSSSSSS! everything seems to be working awesome now!!!!!

 

Fucking hell man you sir are a lengend! mega props. Changed the DNS to the preset defaults and ITS WORKING SWEET!

Edited by ice cold

Share this post


Link to post
Share on other sites

YESSSSSSS! everything seems to be working awesome now!!!!!

 

Fucking hell man you sir are a lengend! mega props.

No problem mate, glad it was a simple fix. You may need to do the same on any other computers, as it seems your modem isn't getting this info or isn't passing it onto the PC properly..

As to the cause of that, I'm not sure, it's a job for another day...

Share this post


Link to post
Share on other sites

YESSSSSSS! everything seems to be working awesome now!!!!!

 

Fucking hell man you sir are a lengend! mega props.

No problem mate, glad it was a simple fix. You may need to do the same on any other computers, as it seems your modem isn't getting this info or isn't passing it onto the PC properly..

As to the cause of that, I'm not sure, it's a job for another day...

 

Yes there is obviously an underlying issue at hand... but again man thanks for sticking around and helping us out much appreciated. Like I've stated networking isn't a strong suit of mine :)

 

Don't you love how you can rack your brain and It can be the most simplistic of fixes haha!

 

Is there a topic for voting people a 'thumbs up' for helping, similar to that off the thread in trademart?

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×