Jump to content

Recovering emails from a corrupted personal folders file

Recommended Posts

I have a corrupted Outlook personal folders file (.PST) which contains some emails which I am unable to view. Unfortunately the file became corrupted because Outlook crashed whilst some emails were being transferred into this PST file.
Can you please recommend a suitable tool to recover these missing emails? Are there any freeware versions available?

Share this post

Link to post
Share on other sites

Unfortunately anyone recommending tools who put a link to them will have the link removed as we here consider that advertising. So when whoever comes in with whatever you are trying to spam it will be removed. Just a heads up.


Your best option is to try to import into something like Thunderbird and see if it can recover them.

Share this post

Link to post
Share on other sites

Microsoft has a builtin tool to repair PST filles called Scanpst.exe.


(Copied from a Microsoft page)


Repair a .pst file
  1. Exit Outlook, and browse to <drive>:\Program Files — or, if you see a Program Files (x86) folder on the same drive, browse to that instead. For example, C:\Program Files or C:\Program Files (x86).

  2. In the Search box, type Scanpst.exe.

If the search doesn't find Scanpst.exe, try searching in the alternative folder mentioned in step 2, above — Program Files or Program Files (x86).

  1. Double-click Scanpst.exe.

  2. In the Enter the name of the file you want to scan box, enter the name of the .pst file you want the tool to check, or click Browse to select the file.

  3. By default, a new log file is created during the scan. Or, you can click Options and choose not to have a log created, or to have the results appended to an existing log file.

  4. Click Start.

If the scan finds errors, you're prompted to start the repair process to fix them.

The scan creates a backup file during the repair process. To change the default name or location of this backup file, in the Enter name of backup file box, enter a new name, or click Browse to select the file you want to use.

  1. Click Repair.

    A copy of the log file is saved to the same folder as the .pst file.

  2. Start Outlook with the profile that contains the Outlook Data File that you repaired.

  3. Switch to the Folder List view in the Folder Pane by pressing Ctrl+6.

In the Folder Pane, you might see a folder named Recovered Personal Folders that contains your default Outlook folders or a Lost and Found folder. Although the repair process might recreate some of the folders, they may be empty. The Lost and Found folder contains any folders and items recovered by the repair tool that Outlook can't place in their original structure.

You can create an Outlook Data File, and drag the items in the Lost and Found folder into the new data file. After you've moved all the items, you can remove the Recovered Personal Folders (.pst) file. This includes the Lost and Found folder.

If you can open the original Outlook Data File, you may be able to recover additional items. The Inbox Repair tool creates a backup file with the same name as the original, but with a .bak extension, and saves it in the same folder. You may be able to recover items from the backup file that the Inbox Repair tool couldn’t recover.

To recover items from the backup (.bak) file, make a copy of it and give the copy a new name with a .pst extension, such as bak.pst. Import the bak.pst file into Outlook, and then use the Import and Export Wizard to import any additional recovered items into the newly created .pst file.

  • Like 1

Share this post

Link to post
Share on other sites

once you fix it (using the clever suggestions above), i would highly recommend you look at thunderbird as your mail software


or even better (though less secure) google's gmail, with a rule to cc all incoming to your thunderbird set up



mozbackup is gold for making backups of thunderbird :) and restoring from scratch

Share this post

Link to post
Share on other sites

PST files aren't a good way to keep your emails, they get too big and well .. get corrupted real easily.

Share this post

Link to post
Share on other sites

  1. On the Start menu, click Run.

2. In the Open box, type


C:\Program Files\Common Files\System\Mapi\LocaleID\scanpst.exe


Where LocaleID is the locale identifier (LCID) for your installation of Microsoft Office. For example, the LCID for English (United States) is 1033. For a list of LCIDs, see Microsoft Office Help.


3. Click OK.

4. In the Enter the name of the file you want to scan box, type the path and file name given in the error message above.


Note You may not be able to use the Browse button to locate this file because it is located in a hidden folder.

5. To change the options for logging errors during the scan, click Options. If you choose Replace log or Append to log, the log file is saved to the same directory as the .pst file.

6. Click Start.

7. When the file scan is completed, select the Make a backup of scanned file before repairing check box.

8. Click Repair.

If the file is successfully repaired, you will see a Repair complete message. If the Inbox Repair Tool was unable to repair the file, you will need to use a backup of your file.

Also, I think that this information will be useful to you.

Edited by Chaos.Lady
Link removed

Share this post

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now