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slayme1974

ipad won't sync or do a software update

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Hi I was hoping someone can help me. I have an i pad mini (i think it is the 1st generation) and i cant upgrade to ios 10 or sync my ipad. I tried factory resetting my i pad. I also tried reinstalling itunes on my computer and updating my drivers but my i pad still won't sync and i don't know where to go from here. My i pad works fine apart from it not having the latest update and not syncing. Please help me as I can't afford a new I pad.

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Ok, does the iPad charge from an adaptor?

Need to rule out a blown charging port on the iPad.

 

Try using a different usb port on the pc or mac.

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Can you do it over Wifi?

 

And isn't there a power requirement? Like battery over a certain %charged, and maybe even plugged in to a charging point.

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We've had two iphones update fine over wifi at work to iOS 10, if iTunes isn't cooperating try that.

Edited by Jeruselem

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